Global Financial Services Software & Data Provider | Melbourne or Sydney | Hybrid Working The Company Our client is a global financial services software and data solutions provider, delivering mission-critical technology, data and analytics solutions to some of the world's leading financial institutions. With an established global footprint and a strong customer base across Australia and New Zealand, the business is continuing to invest in its ANZ operations and is looking to appoint an experienced

Enterprise Customer Success Manager . This is a strategic, customer-facing role responsible for managing and developing key business, finance and IT relationships across a portfolio of

enterprise customers across Financial Services, Telco, Utilities, Professional Services -

driving increased adoption, retention and customer value while identifying opportunities to expand the relationship across the broader suite of software, data and analytics solutions. The Role As Enterprise Customer Success Manager, you will act as a trusted partner to key customers across

Financial Services, Telco, Utilities, Professional Services and related sectors , taking responsibility for the ongoing success and development of each relationship. Key responsibilities will include: Managing and developing key

enterprise accounts Building strong relationships with senior business, technology, data and operational stakeholders Developing strategic customer success and account plans Identifying opportunities to

cross-sell and upsell

additional software, data and analytics solutions Running regular customer reviews - quarterly QBR's for every key customer- workshops, training and strategic account meetings Acting as a trusted advisor and helping customers maximise the value they receive from the platform Working closely with Sales, Account Management, Product, Solutions Consulting,



Support and other global teams Managing customer issues and ensuring appropriate internal resources are engaged to achieve successful outcomes What We're Looking For: Ideally, you will bring: 2+ years' experience

within Customer Success, Account Management or a similar client-facing role within SaaS, enterprise software or technology Experience managing a small number (under 50) of

enterprise or strategic customer accounts Strong commercial acumen with the ability to identify

renewal, cross-sell and upsell opportunities Confidence engaging with senior stakeholders through to

Heads of IT, Product, Digital, Director and C-level Experience demonstrating and supporting the adoption of complex

software, SaaS, data or technology platforms The ability to run customer workshops, business reviews, onboarding and training sessions Excellent stakeholder management, presentation and communication skills A proactive, customer-centric approach combined with strong attention to detail Experience within

financial services, banking, insurance, data, analytics, risk or financial technology

would be highly regarded Why Apply? Join an established

global financial services software and data solutions provider Work with major enterprise financial institutions across ANZ Represent a broad portfolio of

software, data and analytics solutions Strategic role combining

Customer Success, relationship management and commercial account growth Exposure to senior and C-level stakeholders Strong global brand with an established enterprise customer base Cooperative international working environment If this sounds like you, please apply now or contact

Priscilla at Jenkin Beattie

directly at

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📌 Strategic Enterprise Customer Success Manager (Melbourne)
🏢 Jenkin Beattie
📍 Melbourne