Reservations Agent - Remote Job Description About Us

Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners’ properties are in good hands.

The Opportunity Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We're looking for a Reservations Agent who thrives in a fast-paced workplace and takes pride in turning enquiries into confirmed bookings.

This is a

remote role

where you'll play an important part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for.

Working Hours:

Thursday to Monday, 9am - 5pm NSW Time

This role will also support the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool.

You'll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team,



this is a great opportunity to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.

What You’ll Be Doing

Managing reservation enquiries and bookings across phone, email and other communication channels

Converting enquiries into bookings by understanding guest needs and recommending suitable properties

Providing clear, timely and friendly communication throughout the booking process

Processing payments, managing booking changes and maintaining accurate reservation records

Handling guest questions and resolving booking issues with professionalism and sound judgement

Building a strong understanding of our property portfolio, booking systems and reservation processes

Working closely with property management, guest services and operations teams to support a seamless guest experience

Identifying opportunities to improve the reservations process and contribute to team performance

Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important

Helping to increase the number of direct bookings we receive by building relationships with corporate travel agents

Assist with revenue management tasks to optimize prices across our portfolio

What We’re Looking For

Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment

Strong communication skills and a genuine passion for delivering excellent customer service

A proactive, solutions-focused approach and the confidence to manage guest

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