Company Description Accenture Song is the world’s largest technology-powered creative group, combining human-centered design, data, and digital innovation to help organizations transform customer experiences. The team collaborates across strategy, design, and technology to create impactful products and services for global and local brands. Operating within the broader Accenture network, Accenture Song offers access to diverse expertise, cutting-edge tools, and career growth opportunities. Professionals join a multidisciplinary environment that values creativity, inclusivity, and measurable business outcomes. Role Description based in Sydney, NSW and Melbourne VIC in a full-time capacity, collaborating with cross-functional teams to design end-to-end services and customer journeys. Day-to-day responsibilities include conducting user research, mapping existing and future-state service experiences, and translating insights into service blueprints, workflows, and actionable recommendations. The role involves facilitating workshops with stakeholders, aligning business goals with user needs, and supporting the delivery of service concepts into practical implementations. The Service Designer will partner closely with product, operations,



and technology teams to ensure services are feasible, viable, and desirable, while continuously iterating based on feedback and performance data. Qualifications
• Solid analytical skills to interpret data, synthesize research, and develop clear service design recommendations.
• Excellent communication skills for workshop facilitation, stakeholder alignment, and presenting complex ideas in a clear, accessible manner.
• Customer service and user-centric mindset, with experience designing or improving customer journeys and service touchpoints.
• Understanding of sales and commercial drivers to ensure service designs support business growth and measurable outcomes.
• Basic finance or business acumen to consider cost, value, and operational implications in service design decisions.
• Experience with service design tools (e.g., journey mapping, service blueprints, personas) and design methodologies.
• Ability to collaborate in multidisciplinary teams and work on-site with clients and colleagues in Sydney.
• Relevant tertiary qualification in design, service design, business, or a related field, or equivalent practical experience.

📌 Service Design (Sydney)
🏢 Accenture Song
📍 Sydney