Senior Contact Center Support Engineer (Melbourne)

Senior Contact Center Support Engineer (Melbourne)

22 Oct
|
Nityo Infotech
|
Melbourne

22 Oct

Nityo Infotech

Melbourne

Must Have

Skills:
Senior Contact Center Support Engineer (L2) Genesys Engage Framework Configuration Server, Message Server, Stat Server SIP Server, T-Server, URS Genesys Voice Platform (GVP) Composer, Pulse, WDE CTI and Contact Center Technologies SIP/VoIP Fundamentals Nice to Have

Skills:
Senior Contact Center Support Engineer (L2) Outbound Contact Center (OCS) Salesforce/CRM Integrations REST APIs Splunk, Grafana, Dynatrace/AppDynamics AWS/Azure Cloud Knowledge Verint/WFM Integration Scripting (PowerShell, Python, Shell) Senior Contact Center Support Engineer (L2) Provide L2 support for Genesys Engage production environments. Troubleshoot and resolve incidents related to routing, IVR, CTI, agent desktop, SIP, and reporting.



Perform RCA for recurring issues and drive permanent fixes. Monitor platform health, logs, alarms, and performance metrics. Support configuration changes, deployments, upgrades, and maintenance activities. Coordinate with Genesys, infrastructure, telecom, and application teams for issue resolution. Participate in major incident management, on-call support, and escalation handling. Maintain operational documentation, knowledge articles, and support procedures. Identify automation and service improvement opportunities.

📌 Senior Contact Center Support Engineer (Melbourne)
🏢 Nityo Infotech
📍 Melbourne

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Mental Health Unit Lead — Contract, Full-Time (Gold Coast)

Mental Health Unit Lead — Contract, Full-Time (Gold Coast)

23 Oct
|
Publicroles
|
Gold Coast
  • 23 Oct
  • Publicroles
  • Gold Coast

Job Type: Full-time Publicroles is recruiting for the CALHN Mental Health Head of Unit position at Glenside Health Service in Adelaide, SA. This contract role leads clinical operations and manages a [...]

Catholic Primary Teacher - Inspire Holistic Learning (Ashmore)

Catholic Primary Teacher - Inspire Holistic Learning (Ashmore)

23 Oct
|
Brisbane Catholic Education
|
Ashmore
  • 23 Oct
  • Brisbane Catholic Education
  • Ashmore

Brisbane Catholic Education (BCE) seeks a Primary Teacher (Media) for Guardian Angels' Catholic Primary School in Ashmore on the Gold Coast. You will foster a nurturing learning environment aligned wi [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior contact center support engineer (melbourne) / melbourne

Head Teacher, Secondary Studies – Regional NSW (Gold Coast)

Head Teacher, Secondary Studies – Regional NSW (Gold Coast)

23 Oct
|
Publicroles
|
Gold Coast
  • 23 Oct
  • Publicroles
  • Gold Coast

NSW Department of Education in Regional NSW is seeking a Head Teacher Secondary Studies for Cootamundra High School. You will lead curriculum and staff at a regional high school. The role requires st [...]

Site Engineer - Renewable Civil Construction (Australia)

Site Engineer - Renewable Civil Construction (Australia)

23 Oct
|
Multicultural Consulting Services (MCS)
|
Australia
  • 23 Oct
  • Multicultural Consulting Services (MCS)
  • Australia

Job Description Site Engineer - Renewable Civil Construction About the Employer Our client is an engineering and construction business working across transport, defence and major infrastructure. It [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior contact center support engineer (melbourne) / melbourne