Role Overview As HR Business Partner, you will own the full HR agenda for CHAGEE in Australia as we establish and scale our presence in Sydney. Partnering closely with the Australia General Manager and the regional HR team, and with initial support from an experienced team, you will build HR foundations from the ground up, covering hiring, onboarding, policies, payroll, performance and employee relations for both corporate and store teams. As the business expands, you will have the opportunity to build and lead the Australia HR function. Role Responsibilities
• Function Building: Build the Australia HR function from the ground up, setting up HR structures, processes, policies and systems that can scale with store expansion.
• HR Strategy: Translate business plans into people strategies, partnering with the Australia General Manager and leadership team on organisation design, workforce planning and headcount budgeting.
• Talent Acquisition: Oversee hiring for corporate and store roles, working with the regional TA team to build talent pipelines ahead of new store openings.
• Onboarding and Development: Establish onboarding, training and development programs that build capability and support growth opportunities across corporate and store teams.
• Performance Management: Implement performance management and review cycles, coaching managers on goal setting, feedback and improvement plans.
• Compensation and

Benefits:
Benchmark and administer competitive compensation and benefits for the Australian market, in line with regional C&B; frameworks.
• Employee Relations: Manage employee relations end to end, including grievances, investigations, disciplinary matters and terminations, ensuring fair and consistent outcomes.
• Compliance: Ensure compliance with the Fair Work Act 2009, National Employment Standards, applicable Modern Awards, WHS,



superannuation and other Australian employment obligations.
• HR Operations: Oversee payroll, employee records, HRIS and HR administration, ensuring accuracy and timely processing for a shift-based workforce.
• Culture and Engagement: Shape a positive, inclusive workplace culture aligned with CHAGEE values, and drive engagement and retention initiatives.
• Reporting: Prepare and present HR metrics, insights and recommendations to the Australia General Manager and regional HR leadership.
• Team Leadership and Growth: Build, lead and develop the Australia HR team as the business grows. Role Requirements Essential
• Bachelor’s degree in Human Resources, Business, Psychology or a related field.
• 10+ years of progressive HR experience, including at least 5 years in a generalist HR Business Partner role.
• 3+ years of people leadership experience, directly managing HR team members.
• Strong working knowledge of Australian employment law, including the Fair Work Act, National Employment Standards, Modern Awards and WHS requirements.
• Proven track record managing end-to-end employee relations cases, including investigations, performance management and terminations.
• Hands-on experience overseeing payroll and HR operations for an hourly, award-covered workforce.
• Strong business acumen, with the ability to partner senior leaders and influence decisions.
• Excellent communication, stakeholder management and problem-solving skills. Preferred
• Experience in retail, F&B; or QSR with a multi-site, shift-based workforce.
• Experience setting up or scaling an HR function in a market entry, start-up or high-growth environment.
• Experience with Australian HRIS, payroll and rostering platforms.
• Experience working with regional or global headquarters in a matrix organisation.
• AHRI certification or equivalent professional accreditation.

📌 HR Business Partner (Sydney)
🏢 CHAGEE
📍 Sydney