Location:
Perth, WA Work type: Full time Category: Help Desk & IT Support (Information & Communication Technology)

About us
We are a dynamic and growing IT solutions provider dedicated to delivering top-notch services to clients across various industries. Our company culture is built on innovation, teamwork, and a passion for technology. We take pride in fostering a collaborative and energetic work environment where individual growth and achievement are celebrated. As our business continues to expand, we are seeking a Service Desk Administrator to join our dedicated team of professionals. Position overview As a Service Desk Administrator, you will play a critical role in delivering exceptional IT support services to our clients. You will work alongside a motivated, close-knit team and be part of a company that values continuous learning and professional growth. This role offers uncapped potential for expanding your technical skill sets and earning more based on our KPI system.

Key responsibilities
• Provide first-level technical support to clients via phone, email, and remote sessions.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and track all support requests in our ticketing system, ensuring timely updates and resolution.
• Escalate and collaborate with senior technical staff to resolve complex issues.
• Assist in the maintenance, monitoring, and configuration of client IT systems.




• Communicate effectively with clients to ensure their needs are understood and issues are resolved promptly.
• Contribute to knowledge base articles and internal documentation for the team and clients. Qualifications Required:
• Experience managing Microsoft 365 environments.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Intermediate knowledge of IT systems, networks, and software.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and adapt to new technologies and processes.
• Minimum 1+ years of IT support experience.
• Australian work authorisation required for this position. Nice to have:
• Certificate in IT or a related field (or equivalent work/life experience).
• IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications). Why join us
• Professional growth: We believe in continuous learning and provide opportunities for you to expand your technical skills and knowledge.
• Supportive team: Join a motivated team of IT professionals who are passionate about what they do.
• Business expansion: Be part of a company going through a controlled growth period, actively shaping the future of IT solutions.
• Outstanding culture: We foster a positive work environment that values teamwork, collaboration, and innovation.

📌 Service Desk Administrator (Perth)
🏢 Visa Solutions Australia
📍 Perth