Senior Claims Officer Insurance Claims Management At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
• Ongoing
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Location:
Parramatta
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Salary:
Clerk grade 3/4 starting from $87,199 to $ 95,482 + Super + flex leave

About the role
Join a collaborative team responsible for managing insurance claims across property, motor and miscellaneous claims for the NSW Department of Education. As a Senior Claims Officer, you will play a key role in supporting schools through the claims process, providing practical advice and ensuring claims are managed efficiently and effectively. In this role, you will:
• Manage and coordinate insurance claims across property, motor and miscellaneous portfolios, ensuring claims progress in accordance with relevant policies, procedures and timeframes.
• Provide clear, timely and customer-focused advice to schools, guiding them through the claims process and helping them understand requirements, responsibilities and next steps.
• Build and maintain strong working relationships with schools, claims providers, insurers and internal stakeholders to facilitate effective claims management and timely resolution.
• Monitor claim progress, identify and address emerging issues, follow up on outstanding matters and work proactively to achieve practical outcomes.
• Contribute to continuous improvement in claims management practices, promote consistent service delivery and support a positive customer experience across the Department.
• Provide a responsive and professional service that enables schools to navigate insurance matters confidently and remain focused on delivering quality education. For further information please click here to view the role description About you
- You are an experienced insurance and claim professional with strong organisational, communication and stakeholder management skills. You bring a proactive, customer-focused approach to your work and the ability to manage complex matters, exercise sound judgement and deliver effective outcomes in a fast-paced environment. To be successful in this role, you will demonstrate:
• Insurance and claims expertise: Demonstrated experience in insurance and claims management, ideally across property and motor claims, with a sound understanding of claims assessment, management and resolution processes.
• Strong communication and relationship management:



Highly developed interpersonal and communication skills, with the ability to build productive relationships with school staff, insurers, claims providers and internal stakeholders, and communicate complex insurance matters clearly and confidently.
• Customer-focused service delivery: A commitment to providing responsive, approachable and practical support, understanding customer needs and ensuring stakeholders receive timely advice and regular updates.
• Ownership and accountability: The ability to take ownership of claims, proactively follow up outstanding matters, identify potential issues and drive claims towards timely and effective resolution.
• Organisation and prioritisation: Well-developed time management and organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines.
• Judgement and problem-solving: The ability to analyse information, assess risks, resolve issues and make sound, evidence-based decisions within relevant policies and procedures.
• Collaboration and continuous improvement: A demonstrated ability to work effectively as part of a team, share knowledge and contribute to improved processes and service outcomes
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role
• Demonstrated understanding of and commitment to the value of public education. Advantages
• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are encouraged to prepare their application materials independently.



The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date : Thursday, 5th November 2026 at 11:59pm. For role enquiries please contact Sarah -Jaynes Myers at [email protected] We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Senior Claims Officer Insurance Claims Management (Parramatta)
🏢 Department Of Education
📍 Parramatta