At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
• Temporary Full-Time until 30 June 2028 x 7 roles
• Located in Parramatta with flexible working, a supportive team, and opportunities to grow
• Salary ranges from $113,574 to $125,720 pa plus superannuation and annual leave loading

About the role
Rewarding opportunity to be a part of a team that supports schools and students in providing essential services and support. The role will:
• Identify, appraise and advise on child protection issues and response options to facilitate appropriate referral pathways for students and/or families at risk of harm or in need of assistance.
• Some roles may require attendance at schools or conferences to present professional learning to school staff.
• Undertake assessments, provide advice in areas of child protection and wellbeing to schools
• Maintain accurate records of reports received via the Child Wellbeing Units electronic reporting system
• Provide appropriate referral pathways for students and their families in response to reports received into the Contact Centre, via phone or electronic reporting.
• Provide advice to the Child Wellbeing Units management on critical issues
• Work with management, customers, community partners and other government organisations to improve service delivery. This role works within an inbound contact centre and it functions on a roster basis. Successful candidates need to be comfortable working in a contact centre workplace. The Child Wellbeing Unit hours of operation are from 8:30am to 5:30pm Monday to Friday. For further information please click here to view the role description About you The ideal candidate will have:
• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within child protection.
• Strong written and verbal communication skills as well as the ability to convey empathy during difficult conversations




• Experience working in pressurised environments and show resilience working in stressful situations
• Demonstrated skills and experience in effective use of databases (such as ChildStory).
• Efficient data entry skills including proficient typing ability
• A working understanding of the legislation governing child protection within NSW.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
• Child protection practice and experience, including front line child protection work with families, and direct work with professionals within the child protection context. Essential requirements of the role
• Current and valid Working with Children Check Clearance for paid employment.
• Demonstrated understanding of and commitment to the value of public education. Advantages
• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support growth opportunities

How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and respond to the following targeted question.
• Describe a time when you managed a child protection matter and applied the relevant legalisation? What did you do and what solutions did you provide to resolve the concerns Applicants are encouraged to prepare their application materials independently.



The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Thursday 5th November 2026 at 11:59 PM For role enquiries please contact Mel Zuzul at Melanie.
[email protected] We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.

📌 Assessment Officer (Parramatta)
🏢 Department Of Education
📍 Parramatta