This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$85,000.00/yr
- A$95,000.00/yr Direct message the job poster from Halcyon Knights Recruitment Consultant
- Infrastructure, Cloud & DevOps We're currently looking for a Support Analyst to deliver exceptional service and technical expertise for a suite of mission-critical software solutions. This role is perfect for someone who thrives on problem-solving, enjoys working in a fast-paced environment, and takes pride in helping customers get the most out of their technology. You’ll be part of a collaborative support team, handling technical issues across software, networks, and databases, while working directly with stakeholders to ensure systems run smoothly. Alongside day-to-day troubleshooting, you’ll contribute to process improvements and knowledge sharing, helping to drive efficiency and enhance service delivery.

Key Responsibilities
- Provide technical support for software, network configurations, databases, and application environments.
- Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
- Conduct code-level troubleshooting and ensure software consistency across all environments.
- Monitor and maintain system performance in a 24/7 operational environment.
- Test and validate current software releases prior to deployment.
- Maintain detailed system documentation and operating procedures.
- Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
- Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.

What You'll need
- Tertiary qualifications in Computer Science or related field.




- Strong experience in IT support, with expertise in database server management (Oracle, SQL) and troubleshooting.
- Solid understanding of networking protocols and security practices.
- Ability to manage multiple technical issues with strong prioritisation skills.
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Proficiency with Windows and Microsoft products.
- Proven problem-solving abilities with a proactive and analytical approach. You’ll Succeed If You…
- Have a strong customer focus and build trust through clear communication.
- Work well under pressure while maintaining professionalism and composure.
- Learn quickly, adapt to change, and enjoy tackling unfamiliar challenges.
- Are collaborative, accountable, and driven by performance. Seniority level
- Seniority level Associate Employment type
- Employment type Full-time Job function
- Job function Information Technology
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📌 Support Analyst (Melbourne)
🏢 Halcyon Knights
📍 Melbourne