As the Service Manager, you'll oversee the day-to-day operations of our houses and support teams, ensuring our participants receive safe, consistent, and empowering support. You will lead staff, manage client intake, oversee rostering, build stakeholder relationships, and support the growth of our services. This is a hands-on leadership role with variety every day. Some out of hour's work will be required.

Key responsibilities
Lead, support and supervise Team Leaders and Support Workers Oversee client intake, onboarding and compatibility assessments Manage daily operations across multiple SIL houses Provide oversight of rosters, staffing levels and continuity of support Build and maintain strong relationships with families, Support Coordinators and external partners Prepare service quotes, service agreements and ensure funding accuracy Manage incidents, complaints and conflict resolution professionally Ensure quality,



safety and compliance across all service delivery Contribute to business development through enquiry conversion and service growth About you Experience in disability services, SIL, NDIS or community support Leadership experience managing teams in human services Strong organisational, communication and conflict-resolution skills Ability to work across multiple sites and prioritise effectively Knowledge of NDIS requirements, safeguarding and quality processes Cert IV or higher in Disability, Community Services or related field (preferred) Current NDIS Worker Screening, Police Check, Driver's License Supportive leadership and an engaged, values-driven organisation Opportunities to lead improvements and shape services Career development and career progression A chance to genuinely make a difference every day

📌 Service Manager (Adelaide)
🏢 Important Company of the Sector
📍 Adelaide