Business Systems Administrator & Trainer Sydney or Brisbane | Full time | Travel across Australia and New Zealand Help shape the future of Swimart's business systems. Swimart is Australia's largest pool and spa retail network, supporting franchise owners and store teams across Australia and Recent Zealand. As we continue our digital transformation journey, we're looking for a capable Business Systems Administrator and Trainer to join our Business Operations team. This is a hands-on chance for someone who enjoys training delivery, system rollouts and go-live support, combined with retail technology, systems administration and business improvement. Reporting to the Head of Business Operations, you will play a key role in training, deploying and supporting the systems that help our franchise network operate successfully every day. What you'll be doing:
- Plan and deliver training to franchise owners, store teams and support office staff.
- Support the rollout and deployment of Microsoft Business Central and SwimPOS solutions.
- Work closely with Franchise Business Managers and store teams during implementations and go-lives.
- Create engaging training materials, eLearning modules and user guides.
- Develop and maintain knowledge articles and learning resources.
- Assist with system setup, configuration, testing and administration.
- Provide first-line support for system, POS and store hardware issues.
- Support ongoing business improvement initiatives across our operational systems.



Systems you'll work with Microsoft Business Central | LS Retail (SwimPOS) | Swim Central LMS & Intranet Xero | Dotdigital | ServiceM8 | Articulate 360 | Microsoft 365 Suite & Copilot About you You are a confident communicator who enjoys helping others learn new systems and succeed. You understand technology and can explain it in a straightforward, practical way.
- Experience supporting or administering ERP, CRM, POS or retail business systems.
- Training or facilitation experience, ideally in technology or operational environments.
- Robust troubleshooting and problem-solving skills.
- Experience creating training content, eLearning modules or documentation.
- Excellent written and verbal communication skills.
- Strong organisational and project coordination abilities.
- The ability to work independently while managing multiple priorities. Highly regarded
- Experience with Microsoft Business Central or retail systems.
- LMS administration and SCORM content creation.
- Articulate 360 experience and Power BI familiarity.
- Experience supporting franchise, retail or multi-site environments. Why join Swimart?
- Be part of a nationally recognised brand.
- Work on exciting business transformation projects.
- Influence how technology and training are delivered across the network.
- Collaborate with a passionate and supportive team.
- Enjoy opportunities for professional growth and development.
- Choose a Brisbane or Sydney base, with travel opportunities across Australia and New Zealand.

📌 Business Systems Administrator (Sydney)
🏢 swimart
📍 Sydney