Job Description
JOB TITLE: Workday Integration Support Lead JOB

LOCATION:
Melbourne preferred; Sydney and Adelaide candidates also considered (Hybrid) JOB DURATION: 5-months contract (potential extension) Role Overview We are seeking an experienced Workday Integration Support Lead to own the operational stability, support, governance, and continuous improvement of integrations between Workday and enterprise platforms. The role will lead L2/L3 integration support, coordinate incident resolution, manage monitoring and release activities, and provide technical leadership across inbound and outbound interfaces. The successful candidate will work closely with Workday functional teams, security, reporting, infrastructure, middleware, third-party vendors, and business stakeholders to ensure integrations remain reliable, secure, supportable, and aligned with business priorities.

Key Responsibilities
Integration Support Leadership
- Lead day-to-day L2/L3 production support for Workday integrations, interfaces, and scheduled data transfers.
- Act as the technical escalation point for high-priority incidents, recurring failures, and complex integration defects.
- Triage incidents, determine business impact, coordinate resolver teams, and drive issues through to root-cause resolution.
- Prioritise break-fix, service requests, minor enhancements, regulatory changes, and technical debt within the support backlog.
- Coordinate with Workday functional leads to assess business-process, security, reporting, and configuration dependencies.
- Provide transparent stakeholder updates during incidents and escalate risks, constraints, and vendor dependencies when required. Monitoring and Operational Control
- Own integration monitoring, alerting, daily health checks, failure management, restart procedures, and operational dashboards.




- Monitor scheduled and event-driven integrations, including inbound, outbound, file-based, API-based, and middleware-managed interfaces.
- Ensure failures are identified promptly, data is reprocessed safely, and downstream impacts are assessed before closure.
- Define support thresholds, alert routing, on-call or after-hours escalation requirements, and operational hand-offs.
- Maintain integration inventories, schedules, dependencies, owners, service criticality, and support contacts.
- Track availability, incident trends, repeat failures, ageing defects, and service performance for governance reporting. Technical Troubleshooting and Development
- Troubleshoot Workday integrations using integration event details, process monitor, audit information, reports, logs, and error outputs.
- Support and enhance integrations built with Workday Studio, Enterprise Interface Builder (EIB), Core Connectors, Cloud Connect, Report-as-a-Service (RaaS), Workday Web Services, REST/SOAP APIs, and custom reports.
- Analyse and resolve issues involving XSLT, XML, JSON, CSV, web services, authentication, certificates, encryption, file transfer, data transformation, and sequencing.
- Coordinate troubleshooting across middleware and external platforms, including SFTP endpoints, banking, payroll, procurement, asset-management, billing, HR, and identity systems.
- Build or modify integration components where appropriate,



following design, security, testing, and change-control standards.
- Perform impact analysis before changes to Workday business processes, security, calculated fields, reports, endpoints, or external-system specifications. Release, Change and Environment Management
- Lead technical assessment and regression planning for Workday feature releases and integration-impacting changes.
- Manage integration changes through development, test, deployment, and post-production validation in line with change-management controls.
- Coordinate tenant refresh impacts, endpoint updates, credentials, certificates, schedules, and post-refresh validation.
- Prepare deployment plans, backout plans, verification steps, implementation evidence, and change records.
- Support cutover, go-live, hypercare, and transition-to-support activities for new projects and interfaces.
- Ensure separation of duties and appropriate approvals are maintained across build, migration, and production support. Security, Compliance and Risk
- Partner with Workday Security teams to maintain integration system users, integration security groups, domain permissions, authentication methods, and least-privilege access.
- Monitor certificate, key, password, token, and endpoint expiry risks and coordinate timely renewals.
- Ensure sensitive data is appropriately protected in transit and at rest, including secure file transfer, encryption, masking, and controlled logging.
- Support audit requests by providing configuration, access, change, test, and operational evidence.
- Maintain integration risks, known errors, control gaps, remediation actions, and continuity procedures. Governance, Documentation and Continuous Improvement
- Chair or contribute

📌 Workday Integration Support Lead (Melbourne)
🏢 Davidson
📍 Melbourne