Job Description
/n "At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.
About the Role
We're looking for a compassionate and organised Customer Support Coordinator to welcome recent residents and lead our administration team at Broadwater Grove Care Community. What's on Offer:
Location:
Broadwater Grove Care Community Employment Type: Permanent full-time, Monday to Friday Why Choose Opal? True work-life balance — Stable and permanent hoursCareer development through our Opal HealthCare AcademyLeadership pathways — Grow your career in a supportive, values-led environmentPaid parental leave — Industry-leading policy for primary and non-primary carers$5,000 referral bonuses for bringing a friend onboardNational secondment opportunities to grow your career while exploring new locationsSector-leading systems & innovation
What You'll Do
Act as a warm and knowledgeable first point of contact,
guiding prospective residents and families through their journey to finding a new home. Lead and inspire a team to deliver exceptional administrative and customer support services. Build lasting, trusting relationships with residents, families, and key community partners. Ensure our care community is a welcoming environment and a hub of connection. Manage the efficient day-to-day operations of our administration function.
What You'll Need
Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded) Proven leadership skills with experience coaching and mentoring a team Exceptional organisational and communication skills with a genuine passion for helping people An empathetic nature with the ability to manage sensitive conversations Willingness to complete: Pre-employment medical Police check NDIS Worker Screening Check Coordinate with Heart Join a team where your skills in building trust and community directly bring joy to those we care for. Apply now to take the next step in your leadership career with Opal HealthCare./n