Job Description
About the Opportunity/n /n /n An exciting opportunity is available for an experienced and resilient Customer Service Officer to join a busy Queensland Government maintenance coordination team./n /n /n This isn't your typical customer service role We're looking for someone who genuinely thrives in a fast-paced, high-pressure environment, enjoys being busy and can confidently juggle multiple priorities throughout the day./n /n /n Working within a high-volume service delivery team, you'll be responsible for managing customer enquiries, coordinating maintenance requests and liaising with contractors and stakeholders to ensure essential maintenance services are delivered efficiently across government-owned properties and facilities./n /n /n With a constant flow of phone calls, emails and competing priorities, you'll need to be adaptable, solutions-focused and comfortable thinking on your feet./n /n What You'll Be Doing/n /n /n
- Manage a high volume of inbound and outbound customer calls in a busy environment. /n
- Respond to customer enquiries and coordinate maintenance requests received via phone, email and online portals. /n
- Action and manage a high-volume shared inbox, ensuring enquiries and requests are prioritised and responded to efficiently. /n
- Coordinate maintenance requests across a diverse portfolio of government-owned properties. /n
- Liaise with contractors, suppliers and internal stakeholders to arrange maintenance works, monitor progress and follow up on outstanding requests. /n
- Handle challenging customer conversations professionally, demonstrating patience, resilience and strong conflict resolution skills. /n
- Accurately update internal systems, maintain records and process work orders and documentation. /n
- Manage multiple competing priorities, adapting quickly to changing demands and urgent requests. /n
- Work collaboratively with a busy team to achieve service delivery targets and maintain high customer service standards. /n About you /n /n /n




- Previous experience in a high-volume, rapid-paced customer service or administrative environment is essential. /n
- Experience managing a high volume of inbound and outbound phone calls, emails and customer enquiries. /n
- Strong multitasking skills with the ability to switch between tasks, manage interruptions and prioritise urgent requests. /n
- Excellent telephone manner and the confidence to manage difficult or frustrated customers professionally. /n
- A resilient, adaptable and positive personality who genuinely enjoys working in a busy environment. /n
- Strong attention to detail and the ability to maintain accuracy while working under pressure. /n
- Excellent communication, problem-solving and organisational skills. /n
- Confidence using multiple computer systems and managing large volumes of information. /n
- A proactive, team-focused attitude and willingness to learn. /n Experience in call centres, insurance, maintenance dispatch, work order coordination or high-volume professional services environments will be highly regarded. /n /n Previous Queensland Government experience is not essential. We're more interested in finding someone with the right attitude, resilience and experience working in a genuinely fast-paced environment./n /n Benefits/n /n /n
- Mackay Location /n
- Contract up to January 2027, possible extension /n
- $51.12 Per Hour + 12% Superannuation (PAYG Agency Contractor) /n
- 36.25 hours per week, Monday to Friday /n
- Weekly pay cycle /n What you need to do now Click APPLY NOW and upload your CV (MS Word preferred) /n /n We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role. /n Confidential enquiries can be directed to:/n /n Alana Hunter/n /n Principal Consultant [email protected] /n Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector./n /n /n If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.

📌 Maintenance Support Officer (Mackay)
🏢 Kingston Human Capital
📍 Mackay