Job description
Agency Office of the Integrity and Ethics Commissioner Work unit Information Access and Privacy / Judicial

Commission Office
Job title Complaints and Policy Officer Designation Administrative Officer 6

Job type Full time Duration Ongoing

Salary $102,505 - $114,282 Location Darwin

Position number 43144 RTF 359863 Closing 04/11/2026

Contact officer Angela Optiz on (08) 8999 1927 or [email protected]
About the agency https://infocomm.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=359863
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability
by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact
officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE
website.

Primary objective
The position is predominantly responsible for supporting the operations of both the Information Access and Privacy area of the Office of the
Integrity and Ethics Commission (OIEC) and the Judicial Commission Office. This includes responding to enquiries from the public, dealing with
complaints, undertaking community engagement and providing training and support to key stakeholders.

Context statement
The position is primarily split between two distinct operational areas and the level of involvement in each function will vary dependent on the




current workloads and requirements of the areas. The position may also be required to assist in matters across the OIEC’s broader functions,
dependent on the needs of the Office.

Key duties and responsibilities
1. Act as a first point of contact for persons seeking to:

o make Freedom of Information (FOI) and privacy complaints and enquiries under the Information Act 2002 (NT).
o make complaints pursuant to the Judicial Commission Act 2020 (NT) about the conduct or capacity of Judges of the Supreme Court or Local

Court, or members of the Northern Territory Civil and Administrative Tribunal.
2. Assess, investigate, and mediate FOI and privacy complaints, including preparing statutory decisions, reports and correspondence as required

during the complaint process.
3. Evaluate judicial officer conduct complaints to determine if they disclose grounds for acceptance and otherwise gather evidence and prepare

assessment reports and briefs to support the Judicial Commission to deal with such complaints.
4. Prepare and conduct training and presentations and develop educational materials, as well as provide administrative, secretariat and research

support and advice as directed.
5. Otherwise assist, as required, with the management of matters, complaints and enquiries that fall within the other operational areas of the

OIEC.
6. Participate in the administrative functions of the office including strategic and business planning and reporting.

Selection criteria




Essential
1. Well-developed oral and written communication skills, including the ability to convey complex matters to a range of audiences, such as complex

legal, factual and policy issues.
2. Well-developed evidence gathering, analytical and research skills, including an ability to distil complex information into succinct reports, briefs

and research papers.
3. Ability to interpret legislative provisions and operate within a legislative framework, including understanding of administrative law principles.
4. Well-developed interpersonal skills, with demonstrated ability to communicate tactfully with complainants and respondents, to interact

effectively with people from diverse cultures and backgrounds, and to apply alternative dispute resolution techniques.
5. Demonstrated ability to deal with confidential and sensitive issues with tact and discretion.
6. Demonstrated effective time management skills and the ability to work under pressure, contribute positively to a team environment and deliver

outcomes.
7. Demonstrated work ethic and commitment to working impartially in the public interest, encompassing core values of fairness, integrity, respect,

professionalism and accountability.

Desirable
1. Understanding of FOI, privacy and complaints practices.
2. Understanding and experience of conducting mediation processes.
3. Tertiary qualifications in a relevant field (law, public administration) or equivalent.

Further information
Appointment is dependent on not having a reliable relevant criminal conviction, not having prohibitive conflicts of interest and satisfactory
completion of a suitability and probity check.

All applicants must complete the pre-employment questionnaire and statutory declaration included within this job advertisement.

📌 Complaints and Policy Officer (Darwin)
🏢 Office of the Integrity and Ethics Commissioner
📍 Darwin