We're seeking a customer-focused Export Operator to join our Operations team and manage shipments from initial quote through to final delivery.

In this hands-on role, you'll work closely with customers, carriers, transport providers, suppliers, and overseas agents to ensure shipments move smoothly, efficiently, and compliantly. You'll be responsible for coordinating bookings, transport, documentation, customer communication, invoicing, and file management while delivering a high level of service and maintaining profitability.

What you'll be doing:

- Managing Air and Sea Freight export shipments end-to-end
- Coordinating bookings with carriers, co-loaders, transport providers, and depots
- Preparing and processing export documentation, customs requirements, and shipping instructions
- Monitoring shipments and providing proactive updates to customers and overseas agents
- Responding to customer enquiries and resolving operational issues
- Sourcing and negotiating freight rates with carriers and suppliers
- Preparing customer quotations and understanding buy/sell rates to maintain margins
- Managing jobs from initial quote through to shipment completion and file closure
- Ensuring accurate costing, invoicing, and recovery of additional charges where applicable
- Contributing to service improvements and achieving operational KPIs

About You:

- Experience in freight forwarding, ideally across both Air and Sea Freight




- Strong knowledge of export operations, documentation, and compliance requirements
- Proficiency in CW1 is essential
- Exposure to Impex/Exdoc systems is highly regarded
- Experience preparing quotations and negotiating freight rates
- Excellent customer service and communication skills
- Strong organisational skills with the ability to manage competing priorities
- Commercially minded with a keen eye for detail and accuracy

What We Offer:

- Opportunities to grow and develop your career as the business grows.
- KPI Bonus incentive scheme
- Fresh fruit for you to enjoy
- A collaborative, supportive team culture.

This is a fantastic opportunity for someone who enjoys building customer relationships, taking ownership of shipments, and working in a fast-paced freight forwarding workplace.

Company Overview

Founded in Melbourne in 2003, Navia Freight is a fully integrated freight forwarding and logistics company with a global footprint spanning nine offices across Australia, the US, New Zealand and Malaysia. We specialise in sea freight, air freight, customs clearance and 3PL - underpinned by our own technology platform, Navia Hub, and a team with genuine on-the-ground expertise. We're guided by four values: innovation, transparency, performance and partnership. If you're looking for a business where experience is valued and careers can grow, we'd love to hear from you.

📌 Export Operator - Air & Sea Freight (Melbourne)
🏢 NV Employees(Navia Freight
📍 Melbourne