Company Description - Centre of Italian Studies (CIS) is a long-established online school specializing in Italian language education for adults and children. With over 42 years of experience, CIS offers structured programs designed for learners at different proficiency levels. All teachers have strong and long expertise in teaching Italian to non-native learners. The school focuses on delivering high-quality, engaging lessons in a supportive environment.

Role Description - We are seeking a reliable, organised and proactive Administrative Assistant to join our team at our Italian language school. This varied role combines day-to-day office administration with the bookings and contact with our suppliers in Italy for our language tours. Working alongside our office team and the General Manager, you will support the smooth running of the school and help organise engaging travel experiences by researching destinations, discovering local events and cultural activities, and coordinating bookings with accommodation providers, restaurants and local suppliers.

This role is ideal for someone who enjoys organisation, working with people, and has a genuine passion for Italian language, culture and travel.

Key Responsibilities

- Welcome students, teachers, and visitors, and respond to enquiries in a friendly and professional manner.
- Manage phone calls, emails, and general enquiries about our Italian courses and study tours.
- Assist with student enrolments, course registrations, payments, and general administration.
- Maintain accurate student records and update administrative systems.
- Provide administrative support to the school management team and teaching staff.
- Support the planning and coordination of study tours to Italy, including travel arrangements, accommodation, itineraries, and participant communications.
- Liaise with students, tour participants,



and relevant travel providers to help ensure the smooth organisation of study tours.
- Assist with general office duties to ensure the smooth operation of the school.

About You

You are a highly organised and resourceful person who enjoys researching, planning and bringing ideas together. You have a practical, hands-on approach and are comfortable communicating with a wide range of people, from local suppliers to colleagues and tour participants. You will ideally have:

- Previous experience in administration, travel coordination, event organisation or a similar role.
- Excellent organisational skills and strong attention to detail.
- Confidence in communicating with suppliers and managing bookings and reservations.
- Strong research skills and an ability to find interesting experiences, events and activities.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, email and online booking platforms.
- The ability to manage multiple tasks, work to deadlines and solve problems independently.
- A proactive attitude, initiative and a willingness to learn.
- A genuine interest in Italy, Italian culture, food, travel and cultural experiences.
- Italian language skills would be highly regarded, particularly for communicating with suppliers in Italy. Experience in the travel, tourism, hospitality or education sectors would also be an advantage.

What We Offer

Full-time, 38-hour working week.

A varied role with a mix of administration and travel coordination.

A supportive team environment.

The opportunity to develop your administrative and organisational skills.

How to Apply

If you are organised, motivated and enjoy helping a team run smoothly, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a excellent fit for the role: [email protected]

Pay: $55,000.00 – $60,000.00 per year

Benefits:

- Employee discount

Work Location: In person

📌 Administrative Assistant (Carlton)
🏢 Centre of Italian studies
📍 Carlton