About Us: We are a small boutique hotel and residence located in the heart of Ryde, offering a personalized experience to both our residents and guests. Our close-knit team thrives on delivering exceptional customer service and creating a welcoming environment. We are looking for an energetic, customer-focused individual to join us as a

Front Desk All Rounder

on a part-time basis.

Position Overview: As a

Front Desk All Rounder , you will play a key role in ensuring our guests experience the best in service and hospitality. From assisting with check-ins and check-outs to handling administrative tasks, you will be the face of our accommodation, helping us maintain our excellent reputation. You will be responsible for a variety of tasks including guest communication via phone and email, managing guest relationships, and performing daily administrative duties.

Key Responsibilities:

Efficient check-in/check-out of guests and long-term residents

Answering phone calls and emails in a timely and professional manner

Building and maintaining relationships with loyal guests

Performing general administrative tasks such as booking reservations and managing guest requests





Maintaining the front desk area, ensuring it is welcoming and organized

Barista skills, including making coffee for guests

Cash handling and processing payments accurately

Providing excellent customer service in all interactions

Working collaboratively with the team to ensure smooth hotel operation

Key Requirements:

Excellent customer service skills and a genuine passion for hospitality

Basic knowledge of leases and rental agreements

Ability to work in a close-knit team and communicate effectively with colleagues

Motivated and energetic with strong attention to detail

Adaptable and willing to work

3-5 rotating shifts

(morning, mid, and evening shifts)

Experience in a front desk or similar role, with accommodation work experience preferred

Fluent in English, both spoken and written

Excellent communication and interpersonal skills

Professional presentation and appearance

Experience with RMS Cloud or similar hotel management systems is an advantage

Barista skills and experience would be beneficial

📌 Front Desk All Rounder (Ryde)
🏢 Sydney Student Living
📍 Ryde