Customer Service Specialist 2000 Sydney Frog Recruitment

Posted today

Job Description Customer Service Representative

Ready to take your customer service career to the next level? Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role

As a Customer Service Representative, you'll be the first point of contact for recent and existing customers, providing friendly, knowledgeable support across phone and email.

You’ll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You’ll Be Doing

Deliver exceptional customer service via phone and email

Build rapport and understand individual customer needs

Provide clear and accurate information about products and services

Resolve enquiries and identify opportunities to improve customer experiences

Maintain accurate customer records across multiple systems

Work collaboratively within a supportive, high-performing team

About You You'll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you'll bring: Previous customer service, contact centre, banking, insurance, superannuation or similar experience. Strong verbal and written communication skills. A confident and engaging phone manner. Excellent problem-solving skills and attention to detail.



Confidence navigating multiple systems. A positive, resilient attitude and eagerness to learn.

What's in it for You?

$75,000 salary package + potential annual bonus

Hybrid working flexibility after training

Structured onboarding and comprehensive training

Ongoing coaching and professional development

Supportive and collaborative team culture

Genuine long-term career progression

Opportunity to build specialist experience within private health insurance

The purpose of this role is to support Service to our NLI’s (National Leases International) for all Managed Novated Accounts.

Key Responsibilities

Provide proactive support to third party introducers and customers by exceeding customer expectations within agreed SLAs for all Novated Managed Accounts:

Statement and document requests

Processing cessations

Processing account Re-Novations

Liaising with Novated Introducers on Security Substitution

Supporting Novated Introducers and customers through answering queries regarding active accounts via phone / email

Strong knowledge base of our Enterprise system

Managing arrears on accounts

Investigating account issues, arrears and assisting the closure of accounts when paid

Liaising with internal stakeholders & external stakeholders, providing support for direct customers





Managing & assisting the complaints process

Qualifications

Tertiary qualified in Business, Commerce or Finance (desired, but not essential)

Experience

Experience in a startup environment or within Financial Services (Auto Finance) desirable

Internal and external relationship and stakeholder management

Excellent time management and attention to detail

Ability to work in a fast pace, high volume environment

Demonstrated ability for attention to detail and time management.

Experience managing multiple and competing customer priorities / interests

Clear and consistent communication with Relationship Managers

Employee Benefits We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

Birthday leave: Enjoy a day off on your birthday, because you deserve it.

Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got

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