Savins Radiator Service are looking for a friendly, organised and confident

Automotive Receptionist / Service Advisor

to join our busy and growing workshop team.

This is a key front-of-house position and would suit someone who enjoys working with people, can keep on top of a fast-paced workload and has an interest in the automotive industry.

As the first point of contact for our customers, you’ll play an important role in keeping the day running smoothly — from booking vehicles in and preparing job cards through to communicating with customers, coordinating with our technicians and finalising completed jobs.

We are a well-established, independent automotive workshop carrying out a wide variety of work including

general mechanical repairs, diagnostics, brakes, suspension, radiators, exhausts, 4WD upgrades and more . No two days are quite the same, and you’ll be working closely with both our customers and workshop team.

Automotive Receptionist / Service Advisor Savins Radiator Service are looking for a friendly, organised and confident

Automotive Receptionist / Service Advisor

to join our busy and growing workshop team.

This is a key front-of-house position and would suit someone who enjoys working with people, can keep on top of a fast-paced workload and has an interest in the automotive industry.

As the first point of contact for our customers, you’ll play an important role in keeping the day running smoothly — from booking vehicles in and preparing job cards through to communicating with customers, coordinating with our technicians and finalising completed jobs.

We are a well-established, independent automotive workshop carrying out a wide variety of work including





general mechanical repairs, diagnostics, brakes, suspension, radiators, exhausts, 4WD upgrades and more . No two days are quite the same, and you’ll be working closely with both our customers and workshop team.

About the Role Your day-to-day responsibilities will include:

Greeting customers and providing friendly, professional service

Answering phone calls, emails and customer enquiries

Booking vehicles in and managing the workshop schedule

Accurately recording customer concerns, vehicle details and repair requirements

Preparing and maintaining job cards

Liaising with technicians throughout the day regarding job progress and additional work required

Keeping customers informed about the progress of their vehicle

Preparing estimates and communicating repair costs to customers

Obtaining customer approval before additional work is carried out

Ordering and following up parts when required

Preparing invoices, processing payments and completing vehicle handovers

Providing customers with information regarding recommended maintenance and future repairs

Following up outstanding quotes, bookings or customer enquiries

Maintaining accurate customer and vehicle records

Helping keep the front office organised, presentable and running efficiently





Supporting the wider workshop team with general administration as required

About You We’re looking for someone who is

reliable, approachable and switched on , with the confidence to communicate with customers and work alongside a busy team of technicians.

Ideally, you will have:

Strong customer service and communication skills

Excellent organisation and the ability to prioritise when things get busy

Confidence speaking with customers both in person and over the phone

Good computer skills and the ability to learn new systems

Strong attention to detail when entering customer, vehicle and job information

The ability to communicate clearly between customers and technicians

A basic understanding of automotive terminology and vehicle repairs — or a willingness to learn

A professional, friendly and positive attitude

The ability to work independently while also being part of a close-knit team

A practical, common-sense approach to problem solving

Attitude is important to us, If you have strong administration and customer service experience, are genuinely interested in the automotive industry and are willing to learn, we would still love to hear from you.

What We Offer

A

Monday–Friday role

with no weekend work (3pm finish on a Friday)

A varied position where you won’t be doing the same thing all day

A friendly, down-to-earth workshop environment

The opportunity to work with an experienced automotive team

Exposure to a wide variety of vehicles and repair work

A secure position within a long-established local business

Training and support to develop your

📌 Automotive Receptionist/Service Advisor (Lismore)
🏢 Duffys garage
📍 Lismore