Business Support Officer Southbank, Victoria$75,000 + SuperHybrid - 2 days in office minimumA national automotive services organisation is seeking a Business Support Officer to join its Finance & Operations team in Southbank.With 50-60 employees across Australia, the business operates nationally while maintaining a streamlined and collaborative internal structure. This role sits within a team of eight and works closely with stakeholders across Sales, Accounts, Compliance, IT and Management.The RoleThis position combines customer service and back-office administration. You will manage shared mailboxes, respond to a broad range of enquiries, and provide day-to-day operational support across the business.Key responsibilities include- Managing multiple shared email inboxes and ensuring timely responses- Handling inbound phone enquiries from customers, dealers and internal stakeholders- Providing administrative support across Sales, Accounts,



IT and Compliance- Assisting customers with post-sales enquiries including cancellations and transfers- Processing credit card and direct debit payments- Supporting operational and processing tasks as required- Contributing to continuous improvement across administrative and operational processesAbout You- Excellent phone manner and written communication skills- Previous experience in administration and/or customer service- Strong attention to detail and accuracy- Ability to manage multiple priorities in a quick-paced environment- Confident working with numerical data- Proficient in Microsoft Outlook, Word and Excel- Professional, team-oriented and able to handle confidential information with discretionAdditional Information- Monday to Friday, 8:30am - 5:00pm- Hybrid model - minimum two days in the Southbank office (additional days during training)- Reporting to the Finance & Operations Manager#J-18808-Ljbffr

📌 Business Support Officer (Melbourne)
🏢 Sharp & Carter
📍 Melbourne