Job Description N Customer Service Representative N n Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta N n Casual | 3 – 4 days per week N n Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift. N n As a CustomerService Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided. N n The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation. N n What you’ll do… N n Day to day operational management of the Matrix campus. N Responding to inbound telephone, email and face to face enquiries. N Making outbound sales and engagement calls. N Ownership of end to endenrolment management, from trial lessons, enrolment to retention. N Management of customer profiles and enrolments on the CRM.



N Delivery of internal communications at the campus level. N Providing support to staff and students on site. N Ad hoc administrative duties. N n n Whatyou’ll need… N n Minimum two years’ experience in customer service, administration or call centre. N Outstanding verbal and written communication skills, with a confident, polite and professional approach. N Keen attention to detail when documenting and entering information. N Ability to remain calm and focused during busy periods. N Flexible attitude, hard-working and results driven. N Friendly and approachable nature – you genuinely enjoy helping others. N Strong problem-solving skills – you think on your feet and stay composed under pressure. N Outstanding multitasking abilities – handling calls while updating systems and notes. N Experience using CRM systems (Salesforce CRM experience is a big plus). N n n A few of our perks… N n Convenient campus locations across Sydney, N Modern, open-office environment, N Competitive remuneration rates, N Open and collaborative management team, N Amazing facilities. N n n Applybelow, or email your cover letter and resume to [email protected]. N

📌 Customer Service Representative (Sydney)
🏢 Matrix Education
📍 Sydney