Job Description N Job Summaryn A global investment firm is seeking a hands-on Support / Engineering Analyst to support its Australian offices in Sydney and Melbourne. This role combines end-user IT support and desktop operations with participation in IT infrastructure and technology projects. N The successful candidatewill provide technical support to internal users, including investment professionals and executive assistants, ensuring reliable day-to-day IT operations and a high standard of user service. The role will also contribute to technology initiatives, system improvements and IT projects across the Australian offices. N The position requires a proactive, customer-focused individual who can work independently, collaborate with global IT teams and travel between Sydney and Melbourne when required.Key Responsibilities N 1. End-User Support & Desktop Operations N n Provide Level 1–3 technical support for desktops, laptops, mobile devices, peripherals, conferencing tools and core business applications. N Troubleshoot hardware, software, operating system and connectivity issues through remote, telephone and in-person support. N Provide on-site floor-walking and desk-side assistance to internal users. N Manage incidents and service requests through ITSM tools, taking ownership of issues through to resolution. N Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and Power BI. N Support video conferencing and meeting room technology, including Zoom and related collaboration tools. N Assist with user onboarding and offboarding, account provisioning, device configuration and access management. N n 2.



IT Projects & Infrastructure Support N n Participate in IT infrastructure projects, technology rollouts, system upgrades, migrations and office technology initiatives. N Assist with hardware deployment, endpoint management, software installation and configuration. N Support the implementation and improvement of desktop operations, IT processes and end-user technology. N Coordinate with regional and global IT teams to deliver projects and maintain consistent technology standards. N Maintain IT asset inventories, configuration records, technical documentation and operational procedures. N n 3. Office & Regional IT Operations N n Provide IT support across the firm's Sydney and Melbourne offices, travelling between locations when required. N Support internal meetings, business events and video conferencing setups. N Coordinate with global support teams to resolve technical issues and ensure consistent service delivery. N Maintain clear communication with users and stakeholders, providing timely updates on incidents and requests. N Follow IT security policies, operational procedures and service management standards. N Requirementsn Technical Experience N n At least 1 yearsof experience in desktop support, IT service desk, end-user computing or IT operations. N Previous experience supporting a corporate environment; experience in financialservices,



investment management or other professional services environments is highly regarded. N Strong knowledge of Windows 10/11, macOS and iOS. N Experience with Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive; familiarity with Power BI is advantageous. N Experience with endpoint management tools such as SCCM or Microsoft Endpoint Manager. N Familiarity with remotesupport tools such as Zscaler, LogMeIn or equivalent solutions. N Valuable understanding of desktop hardware, basic networking, user access management and IT troubleshooting. N Basic scripting knowledge and experience with ITSM tools are advantageous. N Exposure to IT infrastructure projects, office technology rollouts or system migrations is highly desirable. N n Communication & Personal Attributes N n Excellent English communication skills, both verbal and written, are essential. N Strong customer serviceskills, with the ability to support senior stakeholders and users from diverse backgrounds. N Proactive, organised and detail-oriented, with strong problem-solving skills. N Able to work independently while collaborating effectively with regional and global IT teams. N Willingness to travel between Sydney and Melbourne as required. N Korean or Japanese language skills would be an advantage. N Working Hours & Traveln N Standard working hours: Monday to Friday, 8:00 AM to 5:00 PM. N No rotating shift duties. N Travel between the Sydney and Melbourne offices may be required. N Flexibility to support occasional business-critical activities may be required, subject to business needs and agreed arrangements. N n n

📌 It Support Engineer (Sydney)
🏢 Alan Partners
📍 Sydney