Job Description N Who We Are N Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom. N We began with 5 students ina room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies. N We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia. N Contour is made up of threebrands: N n Contour Education → academic performance in high school N Contour MedPrep → entry into medical and dental schools N Contour TestPrep → entry into selective and scholarship schools N n Contour is builtby students, for students. N n What You Will DoLeadership N n Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day. N Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators. N Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards. N Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience. N n Operations N n Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service)



with disciplined, flawless execution. N Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared. N n Experience N n Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful. N Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence. N Trial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion. N n Improvement N n Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience. N Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards. N n n What You Will Bring N n Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.) N Team Leadership – Guides, supports, and develops service team. N On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day,



with availability across weeknights and weekends when classes run. N Communication – Clear, empathetic, and professional with students, families & team members. N Operational Discipline – Keeps systems, processes, and standards on track. N Problem Solving – Handles issues calmly and decisively. N Continuous Improvement – Always finding ways to work smarter and deliver better. N Energy & Presence – Brings positivity and sets the tone on campus. N Accountability – Owns outcomes and drives campus excellence. N Long-Term Mindset – Willing to grow with the team and brand. N Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff. N n n Why You Will Love It N n The opportunity to own your campus and deliver the Contour standards of excellence. N Autonomy and trust, your ideas and improvements will be heard and implemented. N Close collaboration with senior leaders in a non-corporate, high-impact environment. N Deeply meaningful work,supporting students and families through important moments. N Opportunity for career development to progress as the organisation grows. N Market-competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks. N n n Application Process N n Submit your application. N Shortlisted candidates will complete a video interview and behavioural assessment. N Attend an in-person interview. N n If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you. N

📌 Store Manager - Epping (Melbourne)
🏢 Contour Education
📍 Melbourne