Job DescriptionDescription NnBrisbane | Adelaide NAre you passionate about technology and delivering exceptional customer service? The Missing Link is growing and we are looking for L1 Help Desk Support Engineers to join our team to support one of Australia's leading telecommunications organisations. NThis is an exciting opportunity to work onsite within a large-scale enterprise environment, providing hands-on support and assist in delivering a seamless technology experience to end users across a range of workplace technologies. N nAbout the Role NAs L1 Help Desk Support Engineer, you will be work onsite with one of our key telecommunications clients, acting as a trusted technology partner for their workforce. You will provide real-time support, troubleshoot technical issues, deploy devices and equipment, and ensure users can work productively and efficiently. N nAbout Us NWe are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow. NWe are THE MISSING LINK between where you are and where you want to be. NWhat you will be doing Nn Provide onsite, deskside and walk-up IT support to end users. N Troubleshoot hardware, software, Microsoft 365 and connectivity issues. N Manage incidents and service requests through to resolution. N Deploy,



configure and support desktops, laptops, mobile devices and peripherals. N Support onboarding, meeting rooms and workplace technologies. N Manage device lifecycleactivities including deployments, refreshes and replacements. N Maintain asset records,documentation and knowledge articles. N Work with Service Desk teams, vendors and technical specialists to resolve issues. N Contribute to service improvements, technology rollouts and user adoption initiatives. NnnRequirements NnEssential Nn Certificate IV, Diploma or Degree in Information Technology, or equivalent practical experience. Nnn Experiencein IT Support, Deskside Support, Tech Bar, Service Desk or Workplace Technology support. Nnn Experiencesupporting Windows devices and Microsoft 365 environments. Nnn Experiencetroubleshooting end-user hardware, software and mobility issues. Nnn Experienceusing ITSM tools and working within service levels. Nnn Enterprise, managed services or VIP support experience is advantageous. Nn nDesirable Certifications Nn Microsoft Fundamentals (MS-900, AZ-900)



Nnn Microsoft Endpoint Administrator Nnn Microsoft Modern Desktop Administrator Nnn CompTIA A+ Nn nSkills Requirements Nn Strong troubleshooting and problem-solving abilities. Nnn Excellent communication and customer service skills. Nnn Ability tomanage competing priorities and work independently. Nnn Positive attitude, strong attention to detail and willingness to learn. Nnn Strong stakeholder engagement and teamwork skills. Nn nWhat's in it for you Nn Work across a broad range of modern workplace technologies. Nnn Build yourtechnical capability with exposure to enterprise environments. Nnn Learn fromexperienced engineers, consultants and technology specialists. Nnn Participate in technology projects, upgrades and transformation initiatives. Nnn Access clear career progression opportunities within a growing technology practice. Nnn Be part ofa team-oriented team focused on delivering exceptional customer experiences. NnnBenefits NnHaving a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities. Here are some of the best things about working with The Missing Link: Nn A culture that values learning, development, and career progression. Nnn A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys. Nnn Variety inyour day, working directly with users and supporting a diverse range of technologies and business-critical services. Nnn Build valuable experience within an enterprise client environment that can accelerate your career in workplace technology, end-user computing and IT support. N

📌 Help Desk Support Engineer (Adelaide)
🏢 The Missing Link
📍 Adelaide