Job DescriptionCopilot said: Support Aboriginal Communities through Customer Service in a busy WA State Government NYour new company N A WA Government department is seeking customer-focused administration professionals to join a busy team supporting the processing of applications and enquiries. This is a rewarding opportunity to contribute to a service that supports Aboriginal communities across Western Australia, while working in a collaborative and supportive environment.Your new role N
- Receive and process applications submitted via email and post
- Review documentation for completeness and accuracy N
- Scan, file and maintain application records N
- Enter and verify information within Microsoft Dynamics CRM N
- Respond to telephone and email enquiries from applicants N
- Record interactions and case notes within the CRM system N
- Provide guidance and advice to applicants in line with established processes N
- Escalate complex matters where required N
- Deliver high-quality customer service while handling sensitive and confidential informationWhat you'll need to succeed N
- Solid customer service experience, ideally within a call centre, community services or public-facing environment
- Excellent verbal and written communication skills N
- A positive,
friendly and professional approach to customer interactions N
- Ability to build rapport with a diverse range of stakeholders N
- Experience dealing with sensitive, complex or challenging enquiries with empathy and professionalism N
- High attention to detail and strong data entry skills N
- Ability to learn recent systems and processes quickly N
- Sound judgement and problem-solving capabilities N
- Experience using Microsoft Dynamics CRM will be highly regarded N
- Experience working with elderly people, Aboriginal communities or vulnerable clients will be highly desirableWhat you'll get in return N
- Opportunity to work within a respected WA Government department
- Meaningful work supporting Aboriginal communities across WA N
- Supportive and collaborative team environment N
- Valuable government experience N
- Competitive hourly rateWhat you need to do now N If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. N If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. N #3024463