Our Client
Our client is a major NSW-based public water utility responsible for delivering essential water, wastewater and related services to communities across Greater Sydney and surrounding regions. Operating within a complex, highly regulated infrastructure setting, the organisation supports critical services, long-term infrastructure investment and ongoing operational improvement.
With a large, geographically dispersed workforce and a strong focus on safety, sustainability, customer service and employee capability, the organisation offers an opportunity to contribute to essential public services while supporting workforce development initiatives.
Why Contract With Us
At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask around if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.
About the Role
We are seeking an experienced Learning and Development Administrator to provide hands-on coordination and systems support to a busy People and Culture function. This role will help maintain the smooth delivery of employee learning programs, manage learning administration and ensure training records, financial transactions and compliance requirements are accurately maintained.
You will play an important role in supporting a team navigating ongoing systems changes, helping maintain continuity of learning services while improving administrative processes and the employee learning experience.
This opportunity would suit an organised and technology-confident skilled who enjoys working with systems, coordinating multiple priorities and building effective relationships with internal stakeholders and external training providers.
Contract Details

- Position: Learning and Development Administrator
- Rate: $500–$520 per day plus superannuation
- Location: Parramatta, NSW
- Working arrangement: Full-time office-based, five days per week
- Hours: 40 hours per week
- Start date: ASAP
- Duration: 4 months + potential extension

Key Responsibilities

- Administer the Learning Management System (LMS), including creating courses and sessions, managing enrolments, updating learning content and maintaining accurate training records.
- Monitor LMS data quality, review learning processes and support audits to ensure training records and completion information remain accurate and up to date.
- Respond to system queries and troubleshoot learning administration issues, escalating complex matters where required.
- Coordinate end-to-end training logistics, including scheduling sessions, managing registrations, booking rooms, arranging catering and distributing pre-course materials.




- Liaise with internal stakeholders to identify training requirements and coordinate suitable learning activities.
- Manage relationships with external training providers, including vendor onboarding, contract documentation, purchase orders and ongoing service coordination.
- Process learning-related invoices, reconcile monthly expenditure and coordinate timely submission of payments and cost allocations.
- Monitor learning and development expenditure, maintain budget tracking records and prepare regular reports for management review.
- Maintain training compliance records, monitor outstanding learning requirements and escalate overdue or incomplete activities.
- Manage shared inboxes, workflow boards and administrative requests, ensuring tasks are prioritised and progressed within agreed timeframes.
- Develop, maintain and improve administrative procedures, user guides, templates and process documentation.
- Prepare and distribute communications promoting learning opportunities, mandatory training and employee development initiatives.
- Maintain internal learning portal content and other communication channels to ensure information remains current and accessible.
- Support learning projects, systems enhancements and change-related activities through coordination, documentation and progress tracking.
- Contribute to a safe, inclusive and collaborative workplace by following organisational policies, procedures and relevant health and safety requirements

About You

- At least 3 years of experience in learning and development administration, training coordination or a similar administrative role.
- Demonstrated experience administering a Learning Management System (LMS), including creating courses and sessions, managing enrolments, maintaining training records and reviewing system data for accuracy and compliance.
- Solid proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Experience coordinating training activities, managing calendars, arranging logistics and liaising with internal stakeholders and external training providers.
- Understanding of administrative workflows, procurement processes, purchase orders, invoice processing, financial reconciliation and vendor management.
- High attention to detail, with the ability to maintain accurate records, identify discrepancies and support compliance requirements.
- Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
- Strong written and verbal communication skills, with a customer-focused approach to handling enquiries and resolving issues.
- Ability to work independently, exercise sound judgement,



troubleshoot system issues and escalate matters when required.
- A proactive and continuous improvement mindset, with the ability to streamline administrative processes, develop procedures and maintain user guides.
- Certificate IV in Business Administration, Human Resources, Training and Assessment or an equivalent qualification will be advantageous.
- Experience with enterprise LMS platforms, including Compass or similar systems, and workflow tools such as Jira and SharePoint will be highly regarded.
- Exposure to training compliance reporting, audit preparation, learning data analysis, system implementations or digital transformation projects will be beneficial.
- Must hold valid working rights in Australia for the duration of the contract, with no employer sponsorship available.
- Must be available to work on-site in Parramatta five days per week.
- Must be willing to complete two reference checks, a National Police Check and any additional mandatory pre-employment compliance requirements.
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Application Process
Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.
We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to [email protected]. For confidential inquiries, contact our recruitment team at (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).
Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

📌 Learning and Development Administrator (Australia)
🏢 Charter Diligence
📍 Australia