Sydney Opera House

Reference number

- 3573

Occupation

- Performing Arts

Work type

- Full time

Location

- Sydney City

Salary Information

- Based on $39.09 per hour plus 7.5% Scale Penalty and 12% Superannuation Contributions

Closing date

- 20 April 2026 at 11:55pm

Job Status : Full Time, Ongoing

Salary : Base wage of $39.09 per hour plus 7.5% Scaled Penalty and 12% Superannuation Contributions

Applications Close :Monday 20th April 2026 at 11:55pm

Online Application Support : Frequently Asked Questions

An organisation where diversity of thought and experience is valued, supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder - on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):

- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.





For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

The Service Centre Operator works across a 7 day rotating shift roster to provide a central customer service point for all building related support including day-to-day maintenance issues, building projects, event support and access control. The role ensures problems and customer enquiries are responded to promptly and that accurate and meaningful information is passed to the appropriate staff or contractors for corrective action. The role provides customers, both internal and external stakeholders, with suitable feedback.

The role provides office administration services to support the effective and efficient operations of the Service Centre.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Deliver a high and consistent level of customer service in receiving calls and enquiries, Effective relationship management with internal and external stakeholders, assessing issues, logging jobs and assigning work orders to the most appropriate service provider for investigation and resolution and provides feedback to clients on progress and completion of works.

Ensure the effective use of the Mainpac Maintenance System, recording all reactive maintenance activity, to provide an accurate history and control of all operational assets.

Coordinate access control for internal and external stakeholders,



including; the production and issuing of ID access cards to authorised persons, in accordance with SOH Security Policy; design, print, cut and laminates event passes; allocate dressing room Personal Identification Numbers (PINS); allocate allocation of cyber keys and program coding; repair cyber keys as part of helpdesk duties; manage maintenance of Cyber Vault and associated access control systems.

Coordinate administrative activities for the office, including invoice processing Word processing, formatting, copying, and binding as necessary. Assist in the preparation of reports, documents and other forms of material for use by others. Lead and manage the use of TRIM filing system, and other computerised and manual filing systems to ensure accurate and efficient record keeping.

Prioritise and respond to all parking and vehicle access requests.

Manage the procurement of equipment, resources, PPE, and uniforms and office supplies, perform inventory control and distribution including but not limited to Keys, sunscreen, safety glasses, ear plugs, gloves, hot work permits, cyber keys, batteries, proxy cards, tea coffee, stationery, vehicles, etc.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

- 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
- 5 weeks’ annual leave for all ongoing and temporary staff.
- Access to salary packaging and discounted health insurance.
- Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
- Fitness Passport

📌 Service Centre Operator (Sydney)
🏢 Sydney Opera House
📍 Sydney