About D1 Store

D1 Store is Australia's first and only Authorised DJI Retail Store. Since 2017, we have grown to 11 locations across VIC, NSW, QLD, and WA, with ongoing national expansion. Our reputation is built on exceptional product knowledge, a problem-solving ethos, and a relentless commitment to customer experience.

The Role

The Store Manager is accountable for the day-to-day commercial performance, operational execution, customer experience, and team leadership of their allocated D1 Retail Store. The role exists to ensure consistent standards, strong financial outcomes, high customer satisfaction, and a positive, compliant team environment.

Key Responsibilities

Leadership & Team Development

- Recruit, train, and develop your team to meet individual and store KPIs
- Provide ongoing coaching, feedback, and mentorship to build a high-performing team
- Identify and develop future Store Managers and leadership capability
- Manage underperformance early and consistently through structured processes
- Foster a positive, collaborative, and accountable team culture

Sales & Customer Experience

- Drive sales performance and hold accountability for store-level financial outcomes
- Lead from the floor, modelling best-practice customer engagement and solution selling
- Ensure exceptional customer satisfaction outcomes in line with NPS benchmarks
- Resolve escalated customer issues professionally, identifying root causes and preventive actions
- Manage review platforms: generate, monitor, and respond to customer feedback

Operations & Administration





- Execute and oversee all daily operational checklists to organisational standards
- Manage stock, inventory accuracy, and visual merchandising across the store
- Control costs, scheduling, and labour budgets aligned to business expectations
- Complete regular sales and performance reporting with transparent analysis
- Ensure all DJI facilitated services (CRF, RDA) are correctly adopted and followed

Product Knowledge & Events

- Build and maintain expert-level knowledge of DJI products, services, and updates
- Prepare the team and store for product launches, activations, and promotional events

What We Offer

- Exclusive staff discounts on the full range of DJI products
- Incentives and prizes for meeting team and store KPIs
- Career growth opportunities across Marketing, Accounting, Enterprise, and more
- Work with the latest drone, gimbal, and camera technology

About You

- 2+ years of experience in retail management or a similar leadership role
- Proven track record in achieving and exceeding sales targets and KPIs
- Strong leadership and team-building skills with experience managing performance
- Ability to thrive in a fast-paced, customer-focused environment
- Excellent communication, organisation, and problem-solving skills

Ready to Soar?

Pay: $65,000.00 - $80,000.00 per year

Benefits :

- Employee discount
- Employee mentoring program
- Professional development assistance

Experience :

- Retail management: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

📌 Store Manager (Full Time) - Dji (Chermside)
🏢 DJI STORE
📍 Chermside