About Us

Area 51 Australia is the largest indoor family entertainment centre in Australia, offering exciting play, adventure and party experiences for children and families across multiple Queensland venues. Our space-themed indoor play centres feature multi-level playgrounds, trampolines, climbing structures, ninja courses and dedicated party facilities designed to deliver memorable experiences for our guests. As the business expands with new locations and growing customer demand, we are looking to hire a Systems Support Officer to support our digital infrastructure and ensure seamless operation of our key ICT systems.

Position Overview

This role is responsible for providing ICT support and maintaining the operational systems that underpin our indoor playcentre network, including websites, online bookings, Roller ticketing and Reception/Café POS systems. The position focuses on system configuration, troubleshooting and ensuring consistent operation across all venues, particularly during peak trading periods.

Key Duties and Responsibilities

- Provide ICT support for websites, online booking systems, Roller ticketing platforms and POS systems across multiple venues.
- Configure and maintain Roller ticketing products, including sessions, party packages, memberships, add-ons, seasonal pricing and capacity rules.
- Manage daily session and party schedules, pricing tiers and availability to support school terms, weekends, school holidays and public holidays.
- Maintain WordPress websites (Divi) with accurate content, consistent branding and integration with booking systems.




- Ensure consistency between website content, ticketing systems and POS configurations to prevent booking or pricing discrepancies.
- Update and maintain Reception and Café POS menus, products and discounts to support efficient service.
- Test and validate system changes before release and assist with ICT preparation for peak periods and special events.
- Provide technical guidance and system usage support to venue teams to ensure correct configuration and operation of booking and POS systems.
- Liaise with external system providers (including Roller and hosting providers) to resolve escalated technical issues.
- Assist with ICT setup for new venues, including system configuration and POS deployment.

Skills & Experience

- Bachelor’s degree with at least 3 years’ hands-on experience in ICT support or systems administration roles supporting business-critical operational systems.
- Demonstrated experience providing ICT support in a multi-site, customer-facing environment, with responsibility for maintaining system availability during trading hours.
- Proven experience supporting online booking or ticketing systems, including configuration of session schedules,



capacity limits, pricing rules and blackout dates. (Experience with Roller ticketing systems is highly regarded.)
- Practical experience administering POS systems, including product setup, menu configuration, discounts, bundles and add-ons, ideally within hospitality, leisure or entertainment venues.
- Hands-on experience maintaining WordPress websites, including content updates, page layouts, mobile responsiveness and integration with booking or enquiry forms (experience with Divi is desirable).
- Experience in testing and validating system changes and updates before release to minimise booking errors and operational disruption.
- Ability to work effectively in high-volume, peak-demand environments (such as school holidays and public holidays), with strong prioritisation and troubleshooting skills.
- Strong communication skills, with the ability to provide transparent system guidance and support to non-technical staff, including venue teams and operational staff.

What We Offer

- Competitive salary of AUD $95,000 + Superannuation
- Secure full-time role with opportunities for professional growth
- Supportive and collaborative team environment

Applications : To be considered, please submit your resume and a cover letter outlining your relevant ICT experience and suitability for the role.

Pay: $95,000.00 per year

Benefits :

- Employee discount
- Professional development assistance
- Relocation assistance
- Visa sponsorship

Work Location: In person

📌 Systems Support Officer (Underwood)
🏢 Area51
📍 Underwood