POP MART, founded in 2010, is an industry-leading pop culture and art toy company, aiming to light up passion and bring joy to all. With rapid global expansion, POP MART is now present in more than 23 countries, with over 550 stores and 2300 Robo Shops worldwide.

We are currently looking for a passionate Sales Associates to join and support our busy Chadstone Shopping Centre store.

- Casual roles available

Key Responsibilities :

- Provide exceptional customer service by greeting, assisting engaging with customers.
- Explain brand vision, product features and benefits, helping customers make informed purchases.
- Upsell and cross-sell products to increase sales and help stores achieve KPI.
- Handle transactions accurately and efficiently through POS system.
- Assist with store presentation, including replenishing, visual merchandising and maintaining cleanliness.
- Follow company policies, procedures and loss prevention guidelines.
- Participate in stock management (receiving weekly deliveries, replenishing shelves and cycle counts/stock takes).
- Strong interpersonal and communication skills.
- Passion and energetic for customer service and retail.
- Ability to learn product knowledge quickly.
- Customer service and sales skills (upselling, cross-selling,



handling objections).
- Team player with a positive attitude.
- Reliable, punctual and able to work in a quick-paced environment.
- Fluent in English, while bi-lingual in Mandarin or Chinese would be a distinct advantage

Pop Mart Perks

- Career growth - the perfect time to join us as we expand rapidly across Australia and New Zealand (4-5 new stores per year)
- Job security - Pop Mart has become a global sensation, now with 550 stores worldwide, we are growing strong
- Monthly product incentives (following successful probation)
- Recent product releases every week
- Annual passes to Pop Land in Beijing!
- Join a vibrant and unique retailer in the market, where every day is Boxing Day!

Job Type : Casual

Pay: Up to $33.60 per hour

Application Question(s):

- What is your weekly availability for shifts?
- Do you have permanent working rights in Australia?
- What is your preferred work type, Casual or Part-Time?

Experience :

- Retail sales: 1 year (required)

Language :

- Mandarin (preferred)
- Cantonese (preferred)
- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

📌 Casual Sales Associate - Chadstone Shopping Centre
🏢 POP MART
📍 Chadstone