Classification :Health Manager Level 1 Employment Type :Permanent Full Time Remuneration : $87,813.00 - $116,824.00 per annum plus 12% superannuation Hours per week :38 Location :Lismore Linen Service, Goonellabah Applications Close: Tuesday 19 May, 2026 at 11:59pm

About the opportunity

Lismore Linen Services at HealthShare is seeking a Customer Liaison Officer to manage customer relationships, resolve service issues, and improve service efficiency. You will act as the link between hospitals and linen operations, ensuring customer satisfaction, supporting new product initiatives, and implementing change in collaboration with stakeholders.

You will bring experience in customer service and project or change management, strong communication and negotiation skills, and the ability to work independently. A proactive approach to problem-solving, reporting, and continuous improvement, along with an understanding of quality standards, is essential.

About us

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

Additional benefits

We reward our employees with a terrific range of benefits, including:

- Great leave conditions : enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees




- Hybrid working and flexible work arrangements : enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
- Salary packaging and novated leasing : you can access up to $2782 extra per year in your pay
- Wellbeing programs : access an array of wellbeing programs designed to support your physical, mental, and emotional health
- Commitment to career development : expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
- Rewarding role and community contribution : make a difference in people's lives by assisting those in need and actively contributing to your community.

How to apply

- Attach your resume and provide answers to the targeted questions below

Targeted Questions

- Can you describe a time you managed a customer relationship in a complex service environment and successfully resolved a service issue while maintaining stakeholder satisfaction?
- How have you used data or reporting (e.g. benchmarking or comparative analysis) to identify service improvements and support decision-making?

Additional information

- An eligibility list from this recruitment may be created for future casual, permanent, or temporary full time or part-time positions within the next 6 months.

Contact information

Support is also available through the Stepping Up website.

.

📌 Customer Liaison Officer - Lismore Linen Services (Goonellabah)
🏢 NSW Health
📍 Goonellabah