Permanent Full Time Opportunity Some of the key responsibilities include :
- Maintaining and updating The Garage with any changes, new links and documents for all departments within Customer Operations
- Consistently reviewing systems and processes and implementing changes where applicable as part of continuous improvement culture
- Attending Business Readiness meetings impacting Customer Operations and identifying impacted resources/collateral that will require updates in line with the project objective
What are we looking for?
- Experience in Customer Support, Customer Care or Claims
- Passion for managing, retaining and sharing knowledge
- Demonstrated experience working within a deadline driven environment
- Solution focused with strong attention to detail
- Ability to handle competing priorities and manage deadlines
- Highly developed stakeholder engagement skills with ability to drive change
- Excellent written and verbal communication skills
Desirable
- Proven experience developing and managing an effective Knowledge Management framework and process
Our Promise to Our People
Benefits : We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which guide how we work and support our people. You can expect :
- Hybrid working arrangements (3 days in the office)
- Annual $1200 travel/parking allowance
- State-of-the-art facilities including in office gym and subsidised café (weekly free lunch)
- Health and wellbeing initiatives and programs
- Professional development opportunities and learning support
- Quarterly award functions and an annual conference to celebrate our people
- Clear career pathways and growth opportunities
Who We Are Greenstone distributes insurance products under trusted brands across Australia, New Zealand, and Canada, including Real Insurance, Australian Seniors, RSPCA Pet Insurance, Buddy, Choosi, and more. Since launching into the financial services sector in 2007, Greenstone has experienced strong growth driven by credible brands, customer-focused values, and a people-first culture. Location Norwest Business Park, conveniently located near Norwest Metro Station, with direct bus access from Parramatta and Blacktown. Ready to help build digital experiences that matter? We’d love to hear from you. Greenstone is an equal opportunity employer committed to creating an inclusive environment where everyone can thrive.