State Ops Capability Manager for Western Australia : Date :11 Mar 2026

Location : Perth, Australia

Company :Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the primary point of contact for operational support, the role resolves a wide range of store queries, supports campaigns, product launches, and business initiatives, and conducts regular store visits to uplift performance. It leads the Retail Taskforce, engages L2 and L3 process owners to address store difficulties, and ensures State Managers are aware of any outstanding stock or cash issues requiring escalation. Ultimately, the State Operations Support & Capability Manager strengthens operational execution across the region and provides guidance to all TOMs within the state.

What You’ll Do

- Provide state-level systems expertise by acting as the Pronto and Jarvis SME, delivering training, troubleshooting, and ongoing operational support, and maintaining related content on Circle.
- Lead operational capability building by training and upskilling TOMs, ROS, store leaders, and new store teams across all operational, inventory, cash, and Pronto processes.
- Support store operations end-to-end including onboarding, store transitions and closures, accurate stock and cash processes, and responding to day‑to‑day operational, merchandising, WHS, and system support requests.
- Conduct regular store engagement through monthly store visits to provide training, capture feedback, identify risks, and uplift operational performance.
- Drive operational excellence and continuous improvement by escalating risks, supporting retail initiatives and campaigns, mentoring on retail finance metrics, and championing strong safety and compliance standards across the state.

What makes you perfect for the role?





- Extensive retail and operational expertise, including a minimum of 5 years’ Optus retail experience, strong knowledge of retail operational processes, and hands‑on experience supporting multiple store sites.
- Proven capability in training and mentoring, with demonstrated experience delivering operational, systems, and Pronto training, and strong communication and stakeholder engagement skills.
- Technical proficiency in Pronto, with additional value placed on experience conducting stocktakes, inventory processes, and exposure to retail partner operations.
- Strong behavioural competencies, including problem‑solving, strategic thinking, resilience, innovation, ethical conduct, and the ability to operate in ambiguity, multitask, and work independently at pace.
- Desirable added capabilities, such as project or continuous improvement experience, developing retail execution strategies, and effective time management.

The good stuff.

- Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
- Versatile working arrangements with opportunities to work three days in the office, two days remote or home.
- Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
- We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
- Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
- Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
- Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

📌 State Ops Capability Manager for Western Australia (Perth)
🏢 Optus
📍 Perth