Own the relationship. Drive the outcome. Grow the account. Join NEC as a Senior Service Manager and lead large-scale managed service accounts, shaping strategy, improving performance, and delivering real customer impact.
About the Role
Step into a high-impact leadership role where you will be the primary interface between NEC and key enterprise customers, driving service excellence, strategic growth, and long-term partnerships.
Managing large, complex accounts ($5M+ revenue), you’ll own end-to-end service delivery performance while shaping account strategy, influencing stakeholders, and unlocking new opportunities across managed services.
This is a commercially focused, customer-facing leadership role where you will drive continuous improvement, ensure SLA performance, and align NEC services with your customer’s evolving technology strategy.
What you’ll be doing
- Lead service delivery across complex managed services environments, ensuring SLA performance and customer satisfaction
- Develop and execute account strategy, driving growth through cross-sell, upsell, and pipeline development
- Build trusted customer relationships, engaging senior stakeholders and aligning to business objectives
- Own contract performance, including scope management, risk mitigation, and service optimisation
- Drive financial outcomes, managing P&L;, revenue growth, and cost efficiencies across accounts
- Contribute to solution design, supporting bids, service enhancements, and strategic service evolution
What you’ll bring
- 3-5+ years’ experience in IT managed services / service delivery leadership roles
- Proven experience managing large, complex customer accounts and escalations
- Strong commercial acumen, including P&L; ownership and financial performance management
- Experience managing managed services contracts and navigating contract variations
- Ability to engage and influence technical, operational, and executive stakeholders
- Understanding of ITIL, Service Management, or governance frameworks (desirable)
- Confident presenting solutions, driving improvement initiatives, and shaping outcomes
Why NEC?
- Work on strategic, high-value enterprise and government accounts
- Be part of a business that combines technology and human impact
- Access strong career pathways, learning & development, and leadership opportunities
- Competitive salary package + benefits + flexible working
- Join a collaborative workplace focused on innovation and continuous improvement
Ready to Apply? What’s In It for You? **
- Bonus & wellness days (after 6 months)
- 14 weeks paid parental leave
- Up to 4 paid volunteer days per year
- Discounts on health insurance, travel, entertainment & more
- Salary sacrificing options (car leasing, super, etc.)
- Employee Assistance Program - free, confidential support for you & your family
Join Us & Make an Impact!
We embrace diversity, equality, and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.
📌 Senior Service Manager (Majura)
🏢 NEC
📍 Majura