2 Jun

Supporter Relations Coordinator : Perth

- A rewarding opportunity to make a real impact on heart health.
- Flexible hybrid working arrangements from our Subiaco office. Permanent full-time role | $71k + super + salary packaging About Us - Have a Heart for Change!

At Heart Foundation, we believe everyone deserves a healthy heart. Heart disease is one of the nation's leading causes of death, and since 1959 we've led the fight through research, support, and prevention. Be part of our mission to make heart health achievable by everyone in Australia by 2050.

How You Can Make a Difference

We're looking for a Supporter Relations Coordinator to join our close‑knit Supporter Relations team. This is a phone‑based, donor‑facing role that sits at the heart of our fundraising operations and supporter experience.

You'll be the first point of contact for many of our supporters — processing donations, answering enquiries, resolving issues, and helping build strong, long‑term relationships. It's a role that suits someone who is confident on the phone, enjoys variety, and can balance independent work with strong team communication.

You will have the opportunity to work flexibly, blending your time between home and our Subiaco office.

What You'll Be Doing

- Processing donations across cash, cheque and digital channels, including banking and receipting
- Managing regular giving processing
- Logging interactions accurately and maintaining clean, reliable supporter data
- Handling complaints, banking disputes and occasionally challenging conversations with care and professionalism




- Supporting supporter retention and relationship‑building activities
- Working closely with Finance, Revenue and wider internal teams to resolve queries and improve processes
- Running reports, queries and data uploads as required
- Maintain CRM data (Raiser's Edge) and support donation processing systems
- Support change initiatives, including the introduction of AI within supporter relations Contributing to teamwork beyond core duties — tasks are shared and shift as priorities change What You'll Bring
- Background in supporter relations, fundraising, customer service and/or call centre environments
- Experience working with donors or customers over the phone
- Donation processing or high‑volume transactional experience (ideal)
- CRM experience — Raiser's Edge or similar
- Strong time management skills with the ability to juggle competing priorities Comfortable learning new systems and adapting to change Why Join Us?

At our heart, we are driven by purpose. Every day, we make a meaningful impact through our work, and we are committed to supporting our employees in achieving a healthy work-life balance.

What We Offer:

- Generous NFP salary packaging to help you make the most of your earnings.
- 12 weeks paid parental leave for primary carers.
- Flexible work-from-home options - up to 50% of your week.
- Diversity Council Australia recognised inclusive workplace where your contributions are supported and valued.
- Additional gifted leave during the Christmas shutdown period.
- Wellbeing programs and initiatives to support your personal and skilled growth.

**Ready to Apply?

📌 Supporter Relations Coordinator (Perth)
🏢 Heart Foundation
📍 Perth