Tax-free benefit : Up to $18,549 of your income tax-free through salary packaging

- Positive Culture : Contribute to a positive, team-oriented culture built on trust, encouragement, and shared success.
- Working across multiple sites : Fullarton, Glynde and Hope Valley

About us Lutheran Homes Group (LHG) is a leading not-for-profit provider of Home and Community Support, Retirement Living, and Residential Care across South Australia and Victoria. Our organisation provides services to over 2,000 residents, supported by a dedicated team of 1,500 staff and volunteers. Together, we deliver personalised care that empowers ageing Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we continue to grow and set new standards of excellence while making a positive impact on the lives of those we support.

About the Role The Village Liaison Officer plays an important role in supporting a positive, welcoming and well-organised village environment. This role provides day-to-day resident engagement, communication, administrative and operational support, working closely with residents, the Village Manager and the broader team. The position is responsible for helping residents access information, coordinating communications and activities, maintaining accurate records, supporting village events and ensuring resident requests, feedback and administrative matters are managed in a timely and professional manner. **Key Responsibilities

- Support resident communication and engagement across the village.
- Coordinate welcome and onboarding activities for new residents.
- Assist with newsletters, notices, event information and other resident communications.
- Record, track and follow up resident feedback, requests and concerns.
- Support village events, including RSVP tracking, guest lists and attendance coordination.
- Maintain resident records, activity logs, milestone calendars and relevant documentation.
- Coordinate administrative and operational tasks,



including maintenance requests and other village services.
- Assist with event planning, scheduling and yearly activity coordination.
- Use relevant systems to update records, manage tasks, support reporting and maintain accurate data.
- Support inspections, contract review processes and other compliance-related activities.
- Attend team meetings and contribute updates, feedback and relevant information.
- Support ongoing process improvement and use of digital systems.
- Undertake other duties as reasonably directed.

About You You are a friendly, organised and reliable person who enjoys working with older people and building positive relationships with residents. You will be confident communicating face-to-face, following through on requests, and supporting a busy village environment with professionalism, care and attention to detail.

You will bring:

- Experience in an administrative, customer service or resident-facing role.
- A warm, approachable and helpful manner, with strong interpersonal and communication skills.
- Confidence liaising with residents, responding to enquiries and supporting positive resident relationships.
- Strong organisational and time management skills, with the ability to work independently and follow tasks through to completion.
- Good attention to detail and consistency in managing administrative tasks, records and follow-up actions.
- Ability to log and track maintenance requests, update records, assist with newsletters, support events and help coordinate inspections.
- Previous experience in retirement living, aged care, property management, real estate or a similar service workplace, desirable but not essential.

Why Lutheran Homes Group? At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance.

**How to Apply

📌 Village Liaison Officer (Glynde)
🏢 Lutheran Homes Group
📍 Glynde