Location :Ballarat Central, VIC, AU, 3350

Job Category :Administrative Roles

Employment Type :Casual

Standard Weekly Hours :1

Requisition ID :3488

Casual Opportunity - $29.57 per hour plus casual loading

- Grampians Health Ballarat has an exciting opportunity for a motivated and customer‑focused individual to join our Switchboard and Enquiries team on a casual basis. This frontline role provides professional and compassionate support to patients, visitors, and staff, while playing a vital role in hospital communications and emergency response. If you thrive in a fast‑paced environment, enjoy working as part of a team, and are committed to delivering excellent customer service, we encourage you to apply.
- The Switchboard and Enquiries team operates seven days a week between 7.00am and 11.00pm, requiring flexibility and the ability to work both independently and collaboratively within a supportive team environment. The successful applicant must be available to undertake four weeks of full‑time, paid on‑the‑job training upon commencement.

Key Responsibilities

- Deliver high‑quality, professional, and compassionate customer service when managing incoming, outgoing, and internal calls via the Ballarat Base Hospital main switchboard
- Coordinate and broadcast emergency code announcements, ensuring clear, calm, and accurate communication during critical incidents
- Provide friendly and responsive front‑of‑house enquiries and reception services to patients, visitors, and staff at the main Enquiries Desk
- Monitor and respond to hospital alarms promptly and professionally in accordance with procedures
- Work collaboratively with colleagues, clinical teams, and hospital services to support effective communication and seamless service delivery
- Demonstrate flexibility to work across the full range of operational hours, including additional shifts as required

Skills & Experience





- Demonstrated excellence in customer service, with strong verbal and written communication skills
- Ability to work effectively in a quick‑paced environment, prioritising tasks and managing challenging interactions calmly and professionally
- Proven ability to work both independently and collaboratively within a team environment
- High level of adaptability and willingness to embrace change, new systems, and processes
- Experience in a switchboard, call centre, or reception role and/or within a health care environment is highly regarded and well suited to this position

Mandatory Application Requirements :

- Be available to work across the full range of operational hours from 7am to 11pm Monday to Sunday.
- Be able to provide a minimum of 2 referees: 1 being your current or most recent direct manager and the other(s) an additional manager or supervisor

Interested?

- if you wish to discuss the role prior to applying, contact Brendon Hedgcock, Manager Switchboard & Enquiries on 03 5320 3966 for a confidential discussion.

Culture & Benefits

- At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Fitness Passport membership
- Staff rewards and recognition programs

Diversity and Inclusion

- All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
- Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

📌 Switchboard Operator (Ballarat)
🏢 Grampians Health
📍 Ballarat