- several temporary casual positions: June to October 2026
- location: Docklands, Melbourne
About the role
This role sits within the Census Customer Service section, which is responsible for delivering a positive customer experience for the 2026 Census. The section plays a critical role in supporting the public to participate in the Census and ensuring issues are resolved promptly and professionally.
As a Census Refusals Officer, you will work in the Refusals team that is focused on engaging with customers who have not yet completed their Census form, encouraging participation and providing assistance. The team is highly customer-focused and committed to providing effective and responsive service.
In this role you will:
- provide support to members of the public in completing Census forms
- assess and process refusal cases
These positions require motivated people with exceptional interpersonal and critical thinking skills, initiative, and a willingness to work in-office within a roster-based team workplace.
What we are looking for
To be suitable you should have most or all of the following skills, qualities and experience:
- demonstrated experience in a customer service or call centre environment
- proven ability to work effectively and collaboratively within a team and across business areas to achieve positive outcomes and foster a constructive workplace culture
- ability to work independently, proactively manage competing priorities and deliver high-quality outcomes within agreed timeframes
- strong conflict resolution skills, including the ability to de-escalate sensitive issues and manage complex conversations professionally
- strong written and verbal communication skills to effectively engage with customers, team members and other ABS staff
- high attention to detail and accuracy, particularly in data entry and record management
- empathy and resilience, with experience managing sensitive or complex conversations effectively.
How to apply
You will need to upload your current resume, include referee details, and submit a statement (maximum 300 words) responding to the following:
- Tell us why you want to work in the Census Refusals Team and what skills you bring which will see you thrive in this role._
Applications close at 11:30 pm (AEDT) on Sunday, 22 March 2026.
ABS Recruitment Guide
📌 Census Refusals Officer (Docklands)
🏢 Australian Bureau Of Statistics
📍 Docklands
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