Client Services Consultant : Be Part of a Supportive Team & Make a Real Difference in People's Lives!
Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.
Why You'll Love This Role :
- Permanent position with real career growth - Join a genuinely supportive company that values and develops its people.
- No sales pressure - Focus purely on helping customers with their existing life insurance policies and claims.
- Competitive salary - $67K-$70K base + super (dependent on experience).
- Fantastic location - Work in Sydney CBD at Market Street, directly across from Town Hall station.
- Customer-centric culture - Be part of a loving, supportive environment that celebrates team wins and individual milestones.
- Coaching-focused leadership - Work under the Head of Client Services, who is committed to your development and success.
What You'll Be Doing :
- Answering policy questions and helping customers feel confident about their life insurance decisions.
- Supporting customers through difficult conversations with compassion - including those who have lost loved ones.
- Providing accurate, helpful information while following clear scripted conversations.
- Keeping detailed records of customer interactions to ensure continuity of care.
- Working towards team KPIs including answering 90% of calls within 20 seconds.
- Participating in ongoing training to stay across products and compliance standards.
- Contributing to the company's supportive team culture where everyone is valued.
What We're Looking For :
- Genuine passion for customer service - You find fulfilment in helping people during important moments.
- Clear English communication skills - You can articulate complex information clearly and effectively.
- Emotional resilience - You can handle sensitive, emotionally challenging conversations with grace and empathy.
- Contact centre experience highly desirable - Phone-based customer service background is a strong advantage.
- Australian resident with valid work rights - Visa holders cannot be considered at this time.
- A team player - You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.
Important Note : Life insurance experience is beneficial but not essential - we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.
The Details :
- Start date : 2 February 2026
- Pay : $67,000-$70,000 base + super (based on experience)
- Training : 2-3 days classroom training + 1-2 weeks shadowing and on-phone practice
- Working Hours : Monday-Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)
- Work Arrangement : Fully-onsite (no parking available, but excellent public transport access)
- First Interviews : Week of 19th January
Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues - we're a team that cares about each other.
Join us for :
- Monday and Wednesday 10am company-wide huddles - Stay connected with leadership and the broader team
- Regular team celebrations - Lunches, EOFY parties, birthday celebrations, and team activities
- Comprehensive employee advantages - Access to Sonda EAP for you, friends, and family; easy access to nurses for health support; novated lease options
- Leadership that cares - Work with the team who have built strong, lasting relationships and genuinely invest in their people
- A culture of recognition - Your contributions are noticed, valued, and celebrated
Ready to Make a Difference? : If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!
- We are committed to creating an inclusive workplace. All applicants must not be on the APRA / ASIC Blacklist._
📌 Client Service Consultant (Sydney)
🏢 Weploy
📍 Sydney