ABOUT THE ROLE : This is a 12-month fixed term contract.

This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.

This role is based in Mascot, New South Wales and will report to the Customer Care Manager.

KEY RESPONSIBILITIES :

- Effectively manage enquiries from both internal and external customers through a range of different communication methods
- Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
- Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
- Run reports as necessary
- Maintain documentation in accordance with quality and financial audit requirements
- Work in adherence to quality and compliance processes
- Contribute to a positive team environment and provide colleagues with support
- To represent Boston Scientific values and perform your role with integrity
- Establishes and promotes a work setting that supports the Quality Policy and Quality System.

KEY COMPETENCIES REQUIRED FOR SUCCESS : Relationship Building

- Establishes and maintains strong relationships internally and externally.



Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.

Customer Focus

- Identifies customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.

Communication

- Communicates effectively one-on-one and in groups. Openly shares knowledge and expertise. Listens actively and contributes to the open expression of ideas and opinions.

Adaptibility :

- Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.

Planning & Execution

- Implements initiatives and plans that align with individual or team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
- Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.

Functional Expertise

- Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

YOUR EXPERIENCE AND SKILLS :

- Experience in a similar customer facing role
- Excellent attention to detail
- Ability to understand customer needs
- Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded

Requisition ID :618770

📌 Customer Care Representative - 12 Month Ftc (Mascot)
🏢 Boston Scientific
📍 Mascot