Department of Customer Service

Reference number

- req52329

Occupation

- Customer Service Attendant EOI

Work type

- Full-Time

Location

- Sydney - North/North West

Salary Information

- From AUD $62,500.00 to $87,753.00 per year

Closing date

- 12 June 2026 at 10:00am

Digital Service Representative SNSW Clerk Grade 2/3 :

- starting annual salary $ 62,500 plus superannuation and leave loading**

Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading L ocation s :Brookvale and Warriewood

- We are currently recruiting for our teams at Brookvale Service Centre and Warriewood Service Centre , with exciting opportunities for Customer Service Representatives and Digital Service Representatives .

About you

- Do you thrive in a busy customer focused environment where every day feels different? Do you enjoy helping people face to face, explaining things clearly and finding solutions with patience and empathy? If you’re passionate about great service, love being the person others turn to for support and take pride in creating positive moments for customers, this role could be a great fit. You’ll be the frontline of our customer experience, assisting with a wide range of enquiries while staying calm, professional and focused on helping people feel supported.

Sound like you? We’d love to hear from you! - Your Impact

- As the first point of contact in our Service Centres, you will help customers feel supported, informed and confident using our services. Your friendly approach, patience, and ability to explain things simply will shape every customer’s experience. You’ll work closely with your team to keep things running smoothly, create a welcoming environment,



and handle complaints or complex enquiries with care and accuracy. Your professionalism and commitment to great service will help build trust in our centres and encourage more customers to use our digital services. - What You’ll Bring

To succeed in this role, you’ll need :

- **Strong customer service skills and the ability to communicate clearly and confidently
- Resilience to work in a fast paced setting while staying calm and solutions focused
- A positive approach to teamwork and a willingness to support others
- Good attention to detail, especially when managing complex or sensitive enquiries
- Confidence using computers and navigating multiple systems
- An understanding of how to handle personal and confidential information responsibly

About Service NSW

- Service NSW makes it easier to access government services for people and businesses across NSW.
- At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours :

- In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here.



Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.- The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

- Part time - minimum 40 hours per fortnight

- (Monday to Friday)- Full-time - 70 hours per fortnight What we offer

- **-

- Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs**:

- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply

- Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). - Closing Date: 12 June 2026 at 9:59am -**:

- Further Information**:

- This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity an

📌 Customer Service Representative & Digital Service Representative (Sydney)
🏢 Department of Customer Service
📍 Sydney