We are seeking an outgoing, confident, and tech-savvy Client Engagement & Customer Success Specialist to join our Melbourne team.
This is a client-facing role where you will interact with customers through calls, in-person meetings, and networking events. You will play a key role in building relationships, supporting clients, and identifying opportunities to grow existing accounts.
This is not a desk-only role — you will also attend business networking events and client meetings across Melbourne, and occasionally represent the company at industry events across Australia.
If you enjoy talking to people, building professional relationships, and representing a growing technology company, this role could be a great fit.
Key Responsibilities
- Handle inbound and outbound customer calls with professional phone etiquette
- Meet and engage with clients in person across Melbourne
- Attend networking events, business expos, and industry meetups
- Build and maintain long-term client relationships
- Identify upsell and cross-sell opportunities through natural business conversations
- Coordinate internally with technical teams to ensure smooth project delivery
- Maintain accurate CRM records and follow-up activities
- Represent the company professionally in client meetings and events
What We’re Looking For
- Strong communication and interpersonal skills
- Confident, outgoing personality
- Sales-oriented mindset without being overly pushy
- Excellent phone manner and professional presentation
- Comfortable using computers and digital tools
- Ability to thrive in a fast-paced workplace
- Highly organised and proactive
Technical Awareness (Preferred but Not Required)
Basic familiarity with the following will be beneficial:
- CRM systems
- AI-driven business solutions
You do not need to be highly technical, but you should feel comfortable discussing digital services at a high level with clients.
Ideal Personality Traits
- Natural networker
- Positive and energetic
- Quick thinker
- Relationship-focused
- Self-motivated
- Enjoys meeting and interacting with new people
Why Join Us?
- Work with innovative digital and AI-driven solutions
- Exposure to clients across multiple industries
- Opportunity to attend business networking events and expos
- High-growth environment with long-term career opportunities
Application Note
Pay: $70,000.00 - $90,000.00 per year
Application Question(s):
- Are you currently based in Melbourne, VIC?
- How many years of experience do you have in customer service or client-facing roles?
- Are you comfortable attending networking events and meeting clients in person?
- Do you have experience using CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)?
- What is your expected salary range?