Business :Lyppard

Location :Balcatta, WA, AU, 6021Balcatta, WA, AU, 6021Balcatta, WA, AU, 6021

Employment Type :Permanent Full Time

Customer Service Lyppard

The Company Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

- Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
- EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity :

- The Customer Service Officer works as part of team within a Lyppard Branch, dispatching orders to Veterinary businesses. The Customer Service Officer is primarily responsible for assisting with keying orders, answering client phone calls & researching customer queries in a timely manner.

What you will do :

- Answers telephone calls promptly
- Ensure accurate data entry
- Assigns orders to appropriate priority for picking and despatch
- Calls customers to advise of backorders, ETA’s and alternatives.
- Liaises with purchasing officer regarding stock availability
- Liaises with store staff regarding any special needs for orders
- Notifies Branch Manager/Operations Manager of complaints or issues regarding incorrect or damaged stock received by clients
- Liaises with freight companies regarding delivery issues




- Research products and availability of non-stock lines for clients
- Daily photocopier and fax machine maintenance
- Liaises with suppliers regarding stock availability and purchase order ETA
- Processes customer credits
- Prepares and manages damaged stock and short expiry stock lists
- Order picking and packing as required
- Product coding for veterinary clinic software integration
- Check Stock expiry dates for customers
- Advises customers of current promotions
- Filing of paperwork daily
- Archiving completed orders and credits
- Assisting territory Managers with Customer quotations
- Processes credit card payments with Accounts Department

What we are looking for :

- Minimum of 1 - 2 years relevant work experience in veterinary industry or similar environment
- Some skill and knowledge in inventory, data entry and computer skills
- Good communication, organisational, time management mathematical skills
- High attention to detail
- Ability to display initiative and take responsibility for solving problems
- Ability to identify improvements and have high personal standards
- Shows interest and willingness to expand product knowledge
- Strong sense of team and work ethic

Benefits This is a unique prospect to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

- Other benefits include:

- Employee Share Plan;

- Company Paid Parental Leave;

- Employee Assistance Program for Mental Health Wellbeing;

- Staff Awards;

- Employee Referral Program;

- Health Insurance Discounts;

- And More.

How to apply

**No agency assistance required.

📌 Customer Service Lyppard (Balcatta)
🏢 Ebos Group
📍 Balcatta