Closes: 25 February 2026 : Classification : Administrative Services Officer Class 5 Salary : $95,722 - $100,956 plus superannuation Position No : 22584 Directorate : Infrastructure Canberra Advertised (Gazettal date) : 11 February 2026

Details :Infrastructure Canberra (iCBR) is seeking a motivated and customer‑focused Intake and Works Allocation Supervisor to join our Intake and Security team. In this role, you will lead the day‑to‑day operations of our customer contact centre, providing a professional first point of contact for property maintenance and accommodation services across ACT Government sites. You will supervise a small team, allocate work orders, support building access and security processes, and contribute to a positive, high‑performing service culture. If you enjoy working in a dynamic workplace, are skilled at juggling priorities,



and are committed to delivering excellent service, we would love to hear from you.

Eligibility/Other Requirements :

- Qualification/s in administration or customer service are desirable.

Notes :A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply :Please submit the following:

- A two‑page pitch outlining your Skills, Experience and Suitability for the role, including examples demonstrating your ability to supervise a team, manage customer enquiries, and coordinate high‑volume workflows.
- A current curriculum vitae, including the contact details of two referees.

Applications should be submitted.

LI-DNI

📌 Customer Service Intake and Work Allocation Supervisor Full-time Permanent (Canberra)
🏢 Infrastructure Canberra
📍 Canberra