The key purpose of this position is to provide the first point of contact to the company for staff, clients, families, contractors, stakeholders and the general public.
The Receptionist is responsible for supporting the provision of quality services through accurate and timely coverage of the front desk and telephone traffic. The receptionist provides support to the Head Office Team by managing the quality and quantity of phone calls and visitor enquiries transferred to the Team and by supporting administrative tasks as required.
This role requires skilled, positive, and empathetic and solution focussed individuals to; liaise with clients, service providers and DCA workers, ensure accurate documentation of information and participate in administrative activities to ensure seamless service delivery.
Client Service Focus
- ability to work autonomously as well as within a team environment
- demonstrated ability to achieve quality client outcomes using a consumer direct care / person centred framework
- demonstrate the ability to work professionally and in accordance with DCA’s vision and mission statements
- provide and accept constructive feedback and adhere to instructions
Interpersonal Communication
- promotes co-operation, trust and open exchange of ideas
- effectively communicate with internal and external stakeholders to achieve positive outcomes
Personal Effectiveness
- encourage and participate in a work culture of continuous learning, information sharing, and professional development
- collaborates with team members and teams before making important decisions
Teamwork
- participate in achieving team goals
- sets clear objectives and targets and monitor progress accordingly
Staff Training and Monitoring
- provide accurate information and training to mobile support team on client goals, support plans, and risks (client and site related)
- ensure staff work within a framework of mutual respect, trust and professionalism
Qualifications :
- Certificate III in Business Administration or equivalent work experience
- Administrative experience within a community / health setting
- Ability to balance and reassess competing priorities daily
- Awareness of client needs and those of their families and/or carer’s
- Interest in vulnerable communities and associated clients
- Sound communication, conflict resolution and customer service skills
- Ability to use multiple administration systems
- Thorough knowledge of applicable IT systems and solutions
- Willingness to continually acquire recent skills, both technological and/or professional
- Well-developed computer skills using Microsoft Office suite of software
- Advanced word processing skills with the ability to mail merge documents and produce graphs
- Willingness to learn new skills
- Attention to detail
- Highly developed organisational skills
- Friendly and quick telephone response
- Adaptable and Flexible to meet business and client needs - including working hours / days
- Cultural awareness and sensitivity
- Ability to work and maintain your right to work in Australia
- Committed to undertaking and keeping up to date, relevant Security Check(s) during the employees life cycle
- Be punctual and reliable
- Adhere to DCA’s uniform policy
- Be respectful and courteous to all DCA colleagues, clients and support staff
- When needing to be away from reception, ensure someone can cover reception -reception must never be left unattended for any period of time
- Have a good sense of humour
Job Types : Full-time, Permanent
Pay: $35.00 - $38.00 per hour
Expected hours: 38 per week
Application Question(s):
- Do you have your own vehicle?
- Do you have a current SA Drivers License?
Education :
- Certificate I - IV (preferred)
Experience :
- Reception and/or General Administration: 2 years (required)