Member Services Officer :

- Banking & Finance
- Retail / Consumer Banking
- Sydney
- Permanent / Full Time

8/4/2026

- Permanent Opportunity
- Based in Rooty Hill
- Great benifits including RDOs

About the Role

We’re looking for a Member Service Officer to join our Rooty Hillbranch and deliver exceptional service to our members. You’ll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence.

This role requires strong communication and listening skills to accurately action member requests. You’ll work collaboratively in a supportive team environment, driven by shared goals and a positive culture.

Key Responsibilities

- Engage with members across all TMBL brands to identify needs and recommend suitable products
- Build robust member relationships through quality conversations and education
- Identify third-party products aligned with member needs
- Follow complaints handling and dispute resolution procedures
- Maintain a clean, safe workspace in line with WHS policy

About You

- Strong customer service and communication skills
- Team-oriented with proven collaboration experience
- Knowledge of banking products and services
- Effective time management and adaptability
- Practical problem-solving and procedural understanding




- Accurate data entry and record keeping

Skills and Qualifications

- Financial Services Reform Tier 2 Accreditation (or willingness to complete)
- Cert IV in Financial Services or Finance & Mortgage Broking (desirable)
- Experience in member services within a financial institution (preferred)

About us

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognised socially responsible bank with profit-for-purpose as our business model and philosophy.

At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare.

We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit.

📌 Member Services Officer (Sydney)
🏢 Teachers Mutual Bank
📍 Sydney