Take hold of a monster opportunity and join our Technology team as an EUC Technician. If you’re a positive fit for this role and live in Brisbane, we’d love you to apply.

Why join us?

- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an End User Computing (EUC) Technician at Australian Retirement Trust, you will be a key part of our Digital Workplace team, delivering highquality, customerfocused technical support to our Brisbanebased workforce. This is a highly visible, customerfacing role operating within a tech hub / walkup support model, where you’ll be the goto person for resolving end user technology issues and ensuring a seamless workplace experience.

This role is Brisbane officebased, five days per week for the first 3-6 months, before transitioning to a workfromhome roster.

Key responsibilities include :

- Provide handson, walkup (tech hub) and deskside support for end users across a broad range of end user technologies.
- Support, maintain, and troubleshoot physical and virtual EUC devices, including desktops, laptops, mobile devices, AV,



print, digital signage, and workplace tools.
- Deliver highquality, customerfocused technical support to internal stakeholders, including executives, VIP users, and investment teams.
- Support Microsoftbased environments, including Windows desktop, Microsoft 365, Teams, Intune, and collaboration tools.
- Manage incidents, service requests, and change requests through ServiceNow, ensuring timely resolution and clear communication.
- Perform installation, configuration, commissioning, and maintenance of hardware, operating systems, and software.
- Contribute to documentation, knowledge articles, and continuous improvement within the EUC and Digital Workplace team.
- Participate in projects, upgrades, and continuous improvement initiatives that enhance the end user experience across ART.

This role is a permanent opportunity.

Location : Brisbane.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Proven experience in a customerfacing EUC, desktop support,



or service desk role within a corporate or enterprise environment.
- Strong knowledge of end user technologies, including Windows desktops, laptops, mobile devices (iOS/Android), and collaboration tools.
- Handson experience supporting Microsoft 365, Teams, and related productivity and collaboration platforms.
- Strong troubleshooting and problemsolving skills, with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with a genuine passion for helping customers faceto
- Experience working in a walkup support, tech hub, or deskside support model (highly desirable).
- Familiarity with IT service management tools and processes (e.g. ServiceNow, ITILaligned environments).
- Willingness to work onsite in the Brisbane office five days per week initially and participate in oncall or outofhours support when required.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

📌 Euc Technician (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane