Join the Wild Side — We’re Hiring a Volunteer Coordinator!

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. As one of the largest open range zoos in the world, spanning more than 1,500 hectares of fauna and flora, we're excited to be expanding Monarto Safari Park, the largest safari park that will exist outside of Africa and a rare and exciting project, the construction of an elephant habitat!

We're also excited to be expanding Monarto Safari Park with a first-of-its-kind luxury resort, luxury tents and lodge facilities. In May 2025 Monarto Safari Park began offering longer visits and a range of new and wild safari experiences in an area known as Wild Africa including incredible tours through herds of roaming animals.

Are you passionate about supporting volunteers and creating meaningful, safe and engaging experiences? Zoos SA is seeking an enthusiastic and organised Volunteer Coordinator to support our valued volunteers at Monarto Safari Park.

In this hands-on role, you will coordinate, support and engage volunteers in their day-to-day roles, ensuring they feel welcomed, valued and equipped to contribute positively to visitor experiences and conservation outcomes. This role balances strong face-to-face engagement with administration, compliance and collaboration across teams.

ABOUT THE ROLE...

As Volunteer Coordinator, you will play a critical role in supporting volunteer operations, workplace health and safety, training and compliance. You will work closely with volunteers and staff to ensure volunteer roles are safe, purposeful, engaging and aligned with organisational needs.

A key component of this role is visible, on-the-ground support—providing coaching, acknowledgement and guidance—while also managing records,



rosters and communications as part of a broader volunteer and site team.

This is a 0.8FTE permanent part-time position with the potential to become permanent full-time. The role works across a seven-day roster, including some weekends if required for which applicable penalties apply.

Key Responsibilities

- Coordinate, supervise and support volunteers in visitor-facing and operational roles.
- Deliver best-practice customer service to volunteers and visitors.
- Maintain accurate records and complete administrative tasks to a high standard.
- Assist with electronic rosters and volunteer management systems.
- Work in accordance with Zoos SA policies, procedures and values.
- Support volunteer performance assessment and related administration.
- Provide performance coaching to volunteers or escalate matters to the Manager as required.
- Assist with broader site or organisational volunteer administration when needed.
- Communicate clearly through established systems to ensure volunteers receive timely updates.
- Liaise with Zoo staff to ensure volunteer roles are safe, engaging and operationally effective.
- Make recommendations to enhance volunteer programs, roles and support mechanisms.
- Liaise regularly with the Manager, Volunteer Program on milestones, challenges and outcomes.
- Support communication with volunteers regarding operational changes and organisational impacts.




- Work consistently in line with workplace health and safety policies and procedures.

ABOUT YOU...

You are an approachable, organised and people-focused professional who enjoys supporting others to succeed. You are comfortable balancing operational demands with administration and thrive in a dynamic, visitor-focused setting.

Skills and Experience

Essential Criteria

- Demonstrated experience coordinating, supervising and supporting diverse people.
- Experience coordinating, developing and supporting events.
- Knowledge and experience in tourism and customer service environments.
- Proven commitment to best-practice customer service (internal and external).
- Ability to communicate positively and inclusively with people from diverse backgrounds.
- Experience working within WHS frameworks, Equal Opportunity legislation and values-based organisations.
- Strong time-management and organisational skills with the ability to manage competing priorities.
- Clear and effective written and verbal communication skills.
- Ability to set clear priorities, boundaries and expectations for self and volunteers.
- Capacity to sustainably support operational and administrative requirements.
- Completion of Year 12 or higher, or relevant complementary work experience.

Desirable Criteria

- Training in volunteer coordination or support.
- Training in customer service or engagement.
- Senior First Aid qualification or willingness to obtain.
- Experience using Better Impact or similar volunteer management/rostering systems.
- Multilingual skills.

WHY JOIN ZOOS SA?

At Zoos SA, volunteers are central to our mission of conservation, education and community connection. You’ll be part of a collaborative, values-dr

📌 Volunteer Coordinator - Monarto Safari Park
🏢 The Royal Zoological Society Of Sa
📍 Monarto