Your Opportunity - We're looking for an experienced and practical Operations Supervisor to oversee a high-volume administration and compliance function within Education Delivery Support (EDS) at our Bracken Ridge campus. - This is a permanent, full time opportunity. - In this role, you'll lead a team that sits at the centre of training delivery, making sure systems, processes and reporting run smoothly so our delivery teams can focus on students. - This is a hands-on leadership role where you'll set direction, manage workflow, resolve issues, and ensure the team delivers accurate, timely and compliant outcomes in a fast-paced environment. - Why this role stands out - Lead a function that directly supports training delivery and student outcomes - Opportunity to shape processes and improve how the team works - Work with a broad range of stakeholders across the organisation - Be part of a supportive leadership team focused on continuous improvement - What you'll be doing - Lead and support a team of EDS Officers, providing clear direction, coaching and day-to-day supervision - Manage workflow and priorities across a high-volume administrative function, ensuring deadlines and KPIs are met - Oversee the accuracy and quality of data, reporting and documentation - Ensure the team operates in line with required compliance and reporting standards (including AVETMISS and other regulatory requirements) - Work closely with delivery teams, managers and external partners to resolve issues and keep operations running smoothly - Act as a key point of escalation for complex or sensitive matters,



including complaints - Identify process improvements and implement practical changes to improve efficiency and consistency - Monitor performance and use data and reporting to inform decision-making and support continuous improvement - What we're looking for - Proven experience leading a team in a busy administrative, operational or compliance-focused environment - Strong organisational skills with the ability to manage competing priorities and high volumes of work - Confidence working with systems, data and reporting, with a strong focus on accuracy and detail - Ability to identify issues quickly and take a practical, solutions-focused approach - Strong communication skills, with the ability to work effectively with a range of stakeholders - A proactive and hands-on leadership style, someone who is comfortable being involved in the day-to-day while also improving how the team operates - Benefits of working with us - Four (4) weeks recreation leave (annual accrual) - Flexible work options (e.g. Purchased leave, compressed hours, telecommuting) - 12.75% Superannuation and Salary packaging options available - Locality Allowance - Financial assistance towards relocation expenses may be available - Professional development and study assistance available - Wellbeing initiatives and social responsibility programs - Access to Employee Assistance Program - Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products) - Comprehensive Domestic and Family Violence (DFV) support options - Work at Home Software (e.g. Adobe and Microsoft software)



- Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance. - Annual staff recognition awards and years of service recognition - Pride Network for LGBTQIA+ employees and allies - Free car parking - Requirements - Mandatory requirements: - Nil - Highly desirable: - Leadership experience in a high performing, multifaceted and changing team environment. - How you will be assessed - The ideal applicant will be someone who has the following key capabilities: - 1. Operational leadership - Ability to lead and manage a high-volume administrative function, including setting priorities, allocating work, monitoring performance, and using data and reporting to inform decisions and improve outcomes. - 2. Systems, compliance and attention to detail - 3. Problem-solving and decision-making - Strong ability to identify issues, manage competing priorities, and implement practical solutions to keep operations running smoothly. - 4. Communication and stakeholder engagement - Ability to build effective working relationships and communicate clearly with a wide range of stakeholders, including team members, managers and external partners. - 5. People leadership - Proven ability to lead and support a team, including providing direction, coaching, and fostering a positive and accountable team environment. - How to apply - A detailed resume; - A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and - The contact details for two referees (one of whom is your current supervisor) - Closing date: 9:00am, Thursday 18 June 2026 - Job Ref

📌 Op Supervisor, Educational Delivery Support (Eds) (Brisbane)
🏢 Queensland Government
📍 Brisbane